Securus Technologies Sr. NOC Technician in Carrollton, Texas
Responsible for providing first level support in a 24 x 7 Network Operations Center (NOC) environment. The position requires monitoring of system, network and application elements to ensure service levels are maintained.
• Infrastructure monitoring and management using a variety of monitoring tools and applications• Provide operations support for company production systems while also providing escalation support to 1st level technicians• Perform proper trouble ticket entry and administration• Adhere to escalation procedures and NOC processes• Interact with internal and external customers to resolve trouble reports• Escalate trouble reports internally and to vendors/service providers when appropriate• Communicate with internal and external customers during outage events or in response to trouble reports and inquiries
• Minimum 6 years Network Operations or IT Industry experience• Experience with using and configuring network monitoring applications and ticketing systems• First level network and/or first level server support experience• Experience with providing escalation support and training to first level technicians.• Understanding of carrier class environment and services
• Experience in a NOC environment or similar IT support role• Must be able to work a flexible schedule including weekends, evenings and holidays• Punctuality and dependability is required• Ability to work independently and collaboratively• Excellent interpersonal and organizational skills• Very strong communications skills and analytical aptitude with the ability to express technical concepts effectively, both verbal and in written form• Must be able to be coached and take on challenging projects• Ability to remain calm in a high-pressure atmosphere
Experience with SolarWinds Network Management Software (NPM, SAM, NCM)Experience with Perl scriptingExperience with writing SQL queriesCisco certifications (CCENT or above)Microsoft MTA or other Industry certifications (CompTIA, Linux)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.