Goodwill Industries of Central Texas, Inc. Assistant Manager I - New Hope - (CD16424) in Cedar Park, Texas

Job Description:

JOB TITLE: Assistant Manager I

DIVISION: Donated Goods

SUPERVISED BY: General Manager


Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our ten-year vision is to transform the lives of 100,000 Central Texans through work.

Work. Empower. Transform.

Join the team whose work empowers people to transform their lives.


The Assistant Manager coordinates with the General Manager of the retail store to oversee the employees and processes involved with all aspects of the daily operations of the store, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The Assistant Manager helps to ensure overall production efficiency and to maintain standards in store organization and safety. In the absence of the General Manager, the Assistant Manager is responsible for all store operations.


1.Assist with the overall operation of the retail store.

2.Assist in performing the daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the store.

3.Work a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays.

4.Assist in the supervision and training of employees, including setting work schedules for employees.

5.Must be able to fulfill the duties of all production and retail staff, as needed, to include greeting donors and safely unloading donations from vehicles, completing donor receipts, sorting donated items into designated categories, accurate cash handling, maintaining sales floor neat and orderly, assist customers with purchases, and perform store upkeep duties.

6.Create an atmosphere of ongoing exceptional customer service for both internal and external customers.

7.Monitor and ensure a smooth process for all donation functions, while adhering to and enforcing security, audit and control procedures.

8.Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.

9.Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expense. This includes firing, hiring, and training all new associates in accordance with Goodwill policies.

10.Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements.

11.Maintain effective email, phone and face to face communication with other divisions and stores as needed.

12.Work collaboratively with the employment and training program to further the mission.

13.Assist customers and handle all complaints.

14.Maintain a safe environment for customers and employees.

15.Comply with and enforce company policies and standards, including Corporate Compliance Program.

16.Ability to complete necessary paperwork and reports in a timely and efficient manner.

17.Meet annual mandatory training requirements.

18.Adhere to work schedule by supervisor.


1.Aid in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis.

2.Keep Recruiter and District Director informed of staffing needs.

3.Supervise special sales and promotions.

4.Attend meetings as scheduled.

5.Maintain a professional appearance adhering to Goodwill standards, including compliance with GCT dress code.

6.Perform other duties as assigned.


This position has supervisory responsibilities over the Sales Associates, Merchandise Processors, Donation Attendants, Retail Team Leaders, and Production Team Leaders.


  1. High school diploma or equivalent.

  2. At least one years of assistant managerial/supervisory experience supervising several departments and/or staff of 10 or more employees.

  3. Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.

  4. Knowledge of accounting and bookkeeping procedures.

  5. Knowledge of men’s, women’s, and children’s clothing, as well as furniture and household items.

  6. Understanding the resale industry and ability to react to competitive situations.

  7. Demonstrated strong coaching skills, including the ability to motivate the team.

  8. Ability to perform basic math calculations.

  9. Ability to work with basic office computer software, such as Microsoft Office.

  10. Ability to effectively communicate in English, both orally and in writing.

  11. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).

  12. Ability to lift 35 pounds frequently.

  13. Valid driver’s license.

  14. Ability to exercise good judgment in handling day-to day situations.


  1. Bachelor’s degree in business or related field.

  2. Previous experience working with the disabled and disadvantaged.

  3. Store management experience of a large grocery store, big box retail company, manufacturing facility, or warehouse.


$14.00-$20.00/hour depending on experience and qualifications.

We provide a comprehensive benefits package, including medical, dental and retirement plan, tuition reimbursement, training opportunities and a professional work environment.

Apply online at Application must accompany resume.

Must be able to pass background screen.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-897-7781.

We are proud to be an EEO/AA employer minority/female/ disability/vet.

Thank you for your interest in a position with Goodwill Central Texas. Please be advised that, in order to be considered for this position, you MUST apply using the link provided following this message. Thank you for your interest in a position with us, we look forward to seeing your application.

Job Posting:

We are proud to be an EEO/AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Job Requisition ID: CD16424

Job Title: Assistant Manager I - New Hope

Job Type: Full-Time

Location: Cedar Park, TX

Post Date: 10/13/2016