Kubra Client Relationship Manager in Coppell, Texas

Our Dallas/Fort Worth office is looking for an ambitious Client Relationship Manager to join the team!

As a Client Relationship Manager, you will have ultimate accountability for strategic client relationship management and will manage client expectations, nurture and extend client relations, generate additional revenue through identifying cross-sell/up-sell opportunities, and ensure that products and services exceed client business and contract service level obligations.

  • As a Client Relationship Manager, you will have the luxury of managing new client relationships and expanding relationships and product usage with an existing portfolio of clients

  • Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch

  • You will shape our interactions with clients and create the vision match using our suite of Bill-Pay technology solutions to solve client’s business problems and achieve and exceed net new business wins – this is where your experience in driving new sales opportunities will benefit you

  • No matter how hard we try, not everything goes according to plan. As the first point of contact for your portfolio of clients, you’ll be the one stepping in to save the day by identifying, managing, and resolving issues through collaboration with the IT Support Teams – ensuring expedient and appropriate resolutions while acting as an advocate for both the client and KUBRA

  • You will also be travelling – up to 30% - to various client sites throughout the U.S. Travel typically involves day trips to client sites for quarterly business reviews, presentations, and for demonstrating KUBRA’s solutions to customers at industry events and trade shows

  • A relationship building master – you can foster and build relationships with just about anyone, including client Management and C-level Executives

  • An excellent communicator both when writing and speaking — you’re comfortable presenting solutions and information to existing and potential clients, and are able to clearly articulate KUBRA solutions and business value propositions to prospects

  • Someone who is open to learning new technologies or has a technical aptitude for learning new software and can quickly apply that knowledge to your everyday activities

  • Self-motivated and organized

  • 2-3 years of experience in an Account Management or Client Relationship role

  • Strong verbal and written communication skills to help you coordinate and interact with clients and internal teams

  • Experience with SalesForce.com

  • Ability to execute a Sales plan with minimal supervision

  • A degree or diploma in a related field will go a long way

  • If you have experience with eCommerce software or Bill-Pay solutions, that would be great!

  • A unique, supportive, and flexible work environment

  • Challenges related to working in a fast-paced, growing environment

  • Confidence to take risks when we see potential

  • A management team that cares about people

  • An extensive orientation program including job shadowing from your first 30 days up to six months

  • A chance to join the occasional beach volleyball game or board game night

We are a fast-growing and dynamic company offering customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive customer communications solutions for customers. With more than 1 billion customer experiences annually, we have the ability to provide performance-driven value to more than 550 clients every day.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

ID: 2016-1324