Kforce Account Analyst / Account Manager in Dallas, Texas

Kforce has a client seeking an Account Analyst/Account Manager in Dallas, Texas (TX).Summary:The Account Management team within the Commerce Solutions provides support related to account maintenance for our managed clients. This department serves as a liaison between the client and/or Relationship Manager and the various support departments that perform maintenance to clients' accounts. Maintenance items may include adding locations, adding new methods of payment, changing banking information, ordering equipment, and the like across our servicing platforms. This team's mission is to provide world class service to their managed clients.Essential Functions:

  • Support clients by coordinating and facilitating execution of maintenance requests received via email or phone

  • Coordinate or complete requested reporting, projects, or analysis

  • Analyze maintenance requests received from the client or Relationship Manager to assess action needed and work with various support teams to ensure timely resolution, including escalating requests as appropriate

  • Troubleshoot technical and systemic issues related to the account set up and work with the assigned Relationship manager and/or the client to resolve

  • Provide proactive communication and follow-up throughout the case to ensure client satisfaction

  • College degree preferred

  • 1 or more years of industry experience preferred

  • Strong technical and analytical skills

  • Highly effective communicator; able to communicate with all levels of management and clients

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours