UnitedHealth Group Account Manager Client Service - Eden Prairie, MN OR US Telecommute in Dallas, Texas
Position Description:Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product.
UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.
Bring along your passion and do your life's best work.(sm) UHC E&I UnitedHealthcare Retiree Services (URS) has the highest Medicare market share in the industry, with over 1,600 clients.
Seventeen (17) clients in the URS book of business have more than 5,000 lives in 2015, and this segment is growing substantially.
These 17 accounts are a mix of Public Sector and National Accounts.
The Senior Client Service Manager will provide primary support for the Optum Senior Account Executive (SAE) for this book of business.OptumHealth improves the quality and efficiency of health care through personalized, caring and lifelong services for consumers and employers. Up to 10% travel, domestic, as needed Primary Responsibilities: Ensures OptumHealth client satisfaction by resolving and responding to account issues and requests.Acts as single point of contact to the account for all service-related issues.Builds and maintains key client, U-Channel relationships, benefits consultant, internal and matrix relationships.Proactively manages client performance guarantees and works with appropriate internal constituents to establish necessary steps to correct and improve results.Possesses experience and skills to work with accounts that may have both Care and Behavioral products.Solves day-to-day account service issues directly or by leading internal teams to a solution.Diagnoses root causes of service issues; collaborates with appropriate functional areas and SAEs to develop solutions.Provides consultative and proactive recommendations to the client and internally to add client value.Manages marketing communications projects for clients, including coordination of direct and/or electronic mailings to members.Collaborates with SAEs to develop client reports; QA’s reports for client-specific information and coordinates report delivery with SAEs.Maintains up-to-date account information in OptumHealth systems, such as benefit plan updates and client issue tracking.Investigates discrepancies in OptumHealth systems data, such as eligibility information.Maintains Client Information via established tools to ensure service delivery, future needs and expectations of the client will be met.Represents OptumHealth Client Services in client presentations and health/benefit fairs; travel to presentations and fairs may be required.Represents Client Services internally and coordinates with other functional areas to complete projects and address ongoing service needs.
(from gr 26) Competencies: Understands and delivers against the OptumHealth Leadership expectationsOwnership of client issues, driving quick and lasting resolutionConsistently meets and exceeds expectations of internal and external clientsUses good judgment, integrity, confidentiality and professional conduct at all times. Respond in a manner that maintains trust and credibilityActively participates in client conversations and presentations, ask probing questions, and collaborate with SAE and manager on solutionsCollaborates as part of an internal service team encompassing SAEs and applicable functional areas to successfully achieve common goalsLeads client-focused projects aimed at improving or addressing systematic problems or providing value to clientExemplifies commitment, discipline and a solid work ethic to deal with multiple challenges and client expectationsExhibits detail orientation and is adept at organizing multiple tasks, data points, requests, and issuesExhibits effective written and verbal communication skillsDrives change and innovation through continually seeking and implementing value added solutions for clientsBuilds and leverages a network of experts and colleagues to supplement one's own expertisePossesses an intermediate understanding of the health insurance industryPossesses comprehensive understanding of OptumHealth’s Care and Behavioral product suites, including knowledge of systems used to identify, address and track client service issuesActively works with peers to help guide the team toward strategic goals as well as the mission of OptumHealth Requirements:HS Diploma/GED3+ Years client services or account management experience within insurance or healthcare industriesExperience using data to create and present PowerPoint presentationsMS Excel – must be able to import and export data, sort, filter, use basic formulas, create charts and graphsAble to travel up to 10% domestic as needed Preferred Qualifications:Experience using SalesforceCareers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. c55d11e0-fc1d-4dee-b3d0-619ba33e36fd
Account Manager Client Service - Eden Prairie, MN OR US Telecommute Minnesota-Eden Prairie 681521