UnitedHealth Group Account Manager Client Service - US Telecommute in Dallas, Texas
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself.
We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.
Join us and start doing your life's best work. Optum improves the quality and efficiency of health care through personalized, caring and lifelong services for consumers and employers. * Ideal candidates located in Texas and/or Central TIme Zone preferred. Primary Responsibilities:. Ensures Optum client satisfaction by resolving and responding to account issues and requests.Represents Client Services internally and coordinates with other functional areas to complete projects and address ongoing service needs.Represents and/or facilitates client meetings/presentations; travel to client site is required.Diagnoses root causes of service issues; collaborates with and appropriately directs appropriate functional areas to resolve issues.Provides end to end review and analysis of client requests to proactively identify downstream gaps or issues. Maintains up-to-date account information in Optum systems, such as benefit plan updates and client issue tracking.Builds and maintains key relationships with clients, U-Channel, benefits consultants, internal and matrix partners.Proactively manages client performance guarantees and works with appropriate internal constituents to establish necessary steps to correct and improve results.Solves day-to-day account service issues directly or by leading internal teams to a solution.Manages marketing communications projects for clients, including coordination of direct and/or electronic mailings to members.Collaborates with Client Executives (CEs) to develop client reports; QA’s reports for client-specific information and coordinates report delivery with CEs.Investigates discrepancies in Optum systems data, such as eligibility information.Maintains Client Information via established tools to ensure service delivery, future needs and expectations of the client will be met.Acts as single point of contact to the account for all service-related issues.Improves the quality of service delivery for the broader team through sharing knowledge, improving processes, etc.Competencies: Understands and delivers against the Optum Leadership expectations: Ownership of client issues, driving quick and lasting resolutionConsistently meets and exceeds expectations of internal and external clientsUses good judgment, integrity, confidentiality and professional conduct at all times. Respond in a manner that maintains trust and credibilityActively participates in client conversations and presentations, ask probing questions, and collaborate with CE and manager on solutionsCollaborates as part of an internal service team encompassing CEs and applicable functional areas to successfully achieve common goalsLeads client-focused projects aimed at improving or addressing systematic problems or providing value to clientExemplifies commitment, discipline and a solid work ethic to deal with multiple challenges and client expectationsExhibits detail orientation and is adept at organizing multiple tasks, data points, requests, and issuesExhibits effective written and verbal communication skillsBuilds and leverages a network of experts and colleagues to supplement one's own expertiseActively works with peers to help guide the team toward strategic goals as well as the mission of OptumDrives change and innovation through continually seeking and implementing value added solutions for clientsPossesses an intermediate understanding of the health insurance industryPossesses comprehensive understanding of Optum’s Care and Behavioral Management product suites, including knowledge of systems used to identify, address and track client service issuesAbility to use data and prepare PowerPoint presentationsProficient in MS Word, Excel, and PowerPointProfessional verbal and communication skillsAbility to manage multiple priorities with tight deadlinesStrong relationship and interpersonal skillsCollaborate effectively within a large matrix organization across multiple stakeholders (including clients, sales rep, sales manager, sales support team, etc.)Demonstrated ability to build a collaborative culture and relationships across the organization and with external and internal strategic partners Ability to grasp new system tools and applying effectively in reporting and analysis Requirements: HS Diploma/GED 3+ Years client services or account management experience within insurance or healthcare industries Reporting experience - pulling data / metrics to identify trends and opportunities Project management /coordination experience – tracking and managing multiple projects and tasks with competing priorities Able to travel up to 25% domestic as needed Preferred Qualifications: Experience using Salesforce Client presentation experience Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. 67b4021a-b607-438a-93be-c5d4d2ea9304
Account Manager Client Service - US Telecommute Texas-Dallas 682410