Colgate Associate Team Leader/Team Leader - Dallas, TX in Dallas, Texas

Hill’s Pet Nutrition is a $2.3 Billion, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, Ideal Balance and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationship between people and their pets by providing the best, leading-edge pet nutrition technology, products and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

Location:Dallas,Texas,United States

No Relocation Assistance Offered


At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested inwork that matters, fueled by passion for pets, we invite you to apply to ourCustomer Fulfillment Associate Team Leader/Team Leader position in Dallas, TX.

Customer Fulfillment Associate Team Leader/Team Leader - Dallas, TX

As aCustomer Fulfillment Associate Team Leader/Team Leader for Hill's Pet Nutrition, you will provide on-site front line supervision for Customer Service Representatives (CSRs) and Lead Customer Service Representatives (LCSRs) in the Customer Fulfillment organization, carry out supervisory responsibilities in accordance with the organization's policies, applicable laws and DOT regulations, and be responsible for interviewing, hiring, and training employees; conducting performance appraisals, rewarding and coaching employees, as well as managing customer service issues and/or opportunities.

Responsibilities for this position include:

  • Manages business to ensure a team and its activities are consumer and customer focused. Ensures effective and efficient use of employees’ time.

  • Conducts applicant interviews and recommends hiring.

  • Conducts training and meetings. Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer service and safety training for LCSRs and CSRs.

  • Coaches direct reports through performance management. Conducts performance appraisals and recommends salary increases. Recognizes, develops, and mentors LCSR’s for possible advancement. Works with LCSR to maintain a fleet.

  • Manages to SOPs, Field Guide, and company guidelines, policies, and procedures. Manages payroll, overtime and vacations scheduling.

  • Manages facility's operating budget and support revenue generation associated with annual HDS volume. Assists ACSM in preparation of annual budget, and provides monthly variance analysis.

  • Monitors route performance and recommends route design improvements. Partners with Customer Supply to resolve warehouse/inventory issues related to the route delivery operation. Ensures efficient delivery routing and common carrier freight minimization by working with the evening “router” and/or LCSRs.

  • Develops market partnership with Customer Development to ensure volume and promotional objectives are maximized.

  • Acts as the Lead resource for the Customer Fulfillment function for truck repairs, DOT questions, Safety issues, SAP, eBuy, Excel, financial issues, etc Ensures DOT compliance through coaching and the utilization of onboardtechnology

  • Researches and implements cost savings initiatives for the area. Creates and develops initiatives that will significantly improve/increase productivity and/or safety.

Basic qualifications include:

  • Bachelors Degree in Business Management or related field

  • 3+ years experience in supervising employees

  • 3+ years experience in managing route delivery, transportation related or managing in a customer service intensive industry

  • Proficient in Word, Excel, PowerPoint, email, etc.

  • Willingness to work flexible hours including weekends and evenings

  • Willingness to do overnight travel

  • Willingness to travel up to 25% of the time

Preferred qualifications include:

  • Exceptional team and relationship building skills required

  • Ability to identify and resolve problems using sound judgment

  • Effective communication skills

  • Familiar with DOT regulations

  • Commercial Drivers License Class A or B

  • Physical capability to cover delivery routes when the network experiences unscheduled absences. Prior experience in budget and financial responsibilities

Hill’s offers:

  • Highly competitive pay

  • Great employee, domestic partner, and family benefits that start the first day of employment

  • Retirement Savings & Investment Plan with company contributions and matching

  • Annual education/tuition reimbursement up to $10,000

  • 14 paid holidays and annual vacation

  • World-class training and development opportunities

  • Highly professional, ethical, and caring environment

Are you interested in working for Hill's Pet Nutrition? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.