EY Billing/Accounts Receivable Supervisor in Dallas, Texas

Title: Billing/Accounts Receivable Supervisor

Location: US-TX-Dallas

Job Number: DAL0040Z

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Finance team and you will help enable EY client account teams and management to run the business effectively. You’ll help to improve engagement profitability, manage enterprise wide risk and support market development activities. You will support EY planning, reporting and forecasting and analysis, or help EY people manage day-to-day activities, such as managing engagements, process and auditing time and expense or invoice processing. You’ll also work with other parts of our organization, sharing your financial experience and insights to achieve specific goals. You’ll get all the support you need to stay on top of regulations — and the advice and help you‘ll need to meet your own professional goals.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Job Summary:

The Billing/AR Manager is responsible for staff management including overseeing, monitoring and coordinating billing and AR team activities by providing guidance and assistance to individual team members and maintaining service level agreements and customer satisfaction.

Key Responsibilities:

  • Recruits, hires and trains a team of professionals who deliver exceptional customer service and work together to achieve agreed upon targets and goals
  • Oversees effective team operations by implementing process, productivity, quality, and customer service standards
  • Organizes and assigns activities to team members to ensure continuity of operations and a high level of internal customer satisfaction
  • Prioritize, monitor, and ensure the balance of employee workloads
  • Coach and develop resources, building skills over time through training and development programs, as well as project assignments
  • Suggests and assists with the development and implementation of new processes
  • Performs weekly inventory analysis, monitoring unbilled and billed aging of accounts
  • Assists in the analysis and preparation of billing and cash forecast reports
  • Proficiently conducts account analysis in both open and closed history with the ability to identify root causes and assist staff in resolving issues.
  • Manages employee performance by providing coaching and completing performance evaluations
  • Provides guidance on day to day activities and resolves escalations on account activities
  • Organizes and leads team conference calls as needed to facilitate effective communication, teaming and achievement of goals
  • Identifies billing system/process improvements and maintains/updates written procedures
  • Acts as first level of escalation to help resolve issues; Provides guidance to billing team on AR issues and resolution
  • Provides guidance to team on preparing accurate and complex billing spreadsheets
  • Reviews account assignments based on established client/customer criteria and adjusts as necessary
  • Acquires significant knowledge of various customer payment processes and suggests effective strategies to effect prompt payment from customers
  • Analyzes recurring issues and organizes appropriate resources to implement plans to resolve internal and client-related issues preventing client payment
  • Solicits and appropriately responds to feedback from key stakeholders (Finance, CSPs, FMAs) to ensure customer satisfaction and high quality

To qualify, candidates must have:

  • Possess high level of professionalism and leadership attributes
  • Ability to communicate and partner across all levels: internally and externally
  • Strong detail and deadline orientation
  • Proven organizational skills
  • Exceptional customer service orientation
  • Strong proficiency with Microsoft Excel and Word programs as well as the ability to learn new applications quickly
  • Effective delegation and time management skills
  • Ability to make sound decisions based on judgment and experience
  • Strong teaming abilities as well as demonstration of effective virtual teaming
  • Effective multitasking and prioritization skills
  • Demonstrate insightful coaching
  • Bachelor degree in finance, accounting or business administration or equivalent years of relevant experience
  • Approximately 5 years as supervisor or team lead with additional financial management experience beneficial

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.