JPMorgan Chase Change Readiness Analyst II, Dallas, TX in Dallas, Texas

This role supports the Commerce Solutions Line of Business. The Change Readiness Associate facilitates and dispositions the collection of incoming change requests from a variety of functional or operational areas when those requests have the potential to impact our specialists or customers. The Change Readiness Lead will: 1) conduct the proper due diligence to ensure that the change is well defined, 2) identify & select the functions that need to assess, 3) ensure that each of the assessors receive the required supporting documentation to conduct a proper assessment, 4) resolve any questions or scope clarifications in order to ensure that the assessment are completed, and 5) monitor the activities required to implement an effective and sustainable change. The Change Readiness Associate must remain aware of the committed SLA’s and proactively manage the demand through the Change Readiness Lifecycle. Key Functions:

  • The core responsibilities of this position include developing a solid understanding of the unique functions & responsibilities of the LOB, Functions and Operational Areas

  • Communicating with the change requestor or point of contact to keep them informed of the progress of the change request throughout the Change Request Lifecycle

  • Executing timely impact assessments, monitoring inventory queues, facilitating requests for more information and analyzing the assessment results for cross or missed impacts

  • Monitoring required pre-implementation activities for adherence to delivery date

  • Working with stakeholders to resolve deliverables, date, quality or scheduling issues

  • Responsible for communication to the organization relating to results of Go / No Go meeting and scheduled implementation dates.

  • Monitoring SLA’s and taking action on missed SLA’s in throughout lifecycle of the change request

    Qualifications :

  • Bachelor’s degree preferred or equivalent work experience

  • Excellent verbal and written communication skills

  • Strong Time management and Organizational skills

  • Proficient with Microsoft office applications

  • Ability to understand Business Needs & Processes

  • Excellent Problem Analysis & Resolution skills

  • Experience in creating & presenting department reporting

  • Proven interpersonal effectiveness and ability to collaborate and work well across organizational boundaries.

  • Demonstrated experience in building communication plans to support projects or programs

  • Strong communication skills, interpersonal relationship-building and influencing

Job: *Marketing/Communications


Title: Change Readiness Analyst II, Dallas, TX

Location: TX-Dallas-JPMorgan International Plaza 2 / 01804

Requisition ID: 160102017

Other Locations: US-FL-Tampa-FS1-4915 Independence Pkw / 02976