JPMorgan Chase Chase Merchant Services-Client Operations Support Executive in Dallas, Texas

JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Client Operations Support Lead (Executive Director) is responsible for providing leadership supporting client escalation issues, determining solutions and root cause to support internal and external clients. This experienced leader will be responsible for:

  • Managinga team of Analysts responsible for supporting RMs and other resources totrack, solve and close complex issues

  • Hireand train diverse and talented team to address immediate issues andidentify the root cause

  • Providecross-firm leadership and influence to drive client solution in a timelyfashion and ensure the larger root cause issue is identified, tracked andclosed

  • Provenability to influence teams and partners to challenge the status quo andinfluence change

  • Skilledat conflict management – steps up to conflicts as a challenge, readssituations quickly, focused listening and can hammer out tough agreementsand settle disputes equitably finding common ground and gaining cooperationwith minimum noise

  • Skilledat directing others, developing direct reports by establishing cleardirections in a well-planned and thought out manner to bring out the bestin people while delivering a solid service experience for our clients

· Continuously re-evaluating performance and making informed decisions on process and controls

10+ years’ experience in leadership, service, operations or product management with strong people management experience

  • Bachelor’sdegree required; Master’s degree preferred

  • Deepknowledge of payments infrastructure and credit card processing

  • Experienceeffectively leading multi-faceted business teams

  • Supportingthe development of executive presentations and updates with confidence,decisiveness, integrity and vision

  • Experienceoperating closely with the Relationship Managers, IT, Operations, Changereadiness, and the Client Experience Teams to understand the needs of the firmand our clients in order to create and maintain a standard of service andcommunication of issues to clients and other LOBs

  • Self-starter with excellentanalytical, communication and problem-solving skills

  • Understandingof customer processing and broad knowledge of financial/banking. Required experience in the MerchantAcquiring Industry – 6+ years

  • Proactivelyidentify and syndicate potential solutions

  • Encouragesand embraces culture of continuous improvement - and viewed as a Role model by othersin work ethic and work product

  • Understandsthe business at large with in-depth knowledge of immediate client base andawareness of those areas with interdependencies Understands big picture and connects businessstrategy to function or department goals

  • Ableto manage influence upward and downward within function/department

  • Communicatesa clear and compelling purpose relevant to the business strategy/goals fora decision/function/project

  • Abilityto effectively engage diverse internal groups independently

  • Providescounsel and makes sounds decision based on thorough assessment of theissues and outcomes

  • Continuingto develop subject matter expertise

  • Provenability to develop relationships with those having similar and/orcompeting agendas

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.