Veteran Health Administration COMMUNICATIONS OPERATOR in Dallas, Texas

Announcement Number: AH-16-SBL-1790171-BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Dallas, TX

Open Period: 2016-08-31 to 2016-09-21

OverviewWho May Apply

Status Candidates (Merit Promotion and VEOA Eligibles)

Appointment Duration


Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN):1790171

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Job Summary

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Designated and/or random drug testing may be required.

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

Communications Operator works on a switchboard, which is manned on a 24-hour basis, seven days a week. Communications operator for the Police & Security Service and is responsible for maintaining communications and the flow of voice radio traffic among police units operating on patrol and at stationary posts.

· Uses approved radio codes and assure proper radio procedures are followed.

· Works approximately seventy percent (70%) of their time on a computer.

· Monitors and operates the Security Surveillance Television System (SSTV) during the assigned tour of duty.

· The operator must be knowledgeable of police operations to detect criminal activity via the SSTV system, for the protection of patients, visitors, and property.

· The communications operator serves as a central dispatcher, receiving all routine and emergency calls for assistance, dispatches police officers, and appropriate police supervisory personnel via radio to meet job requirements.

· Extensively utilizes the Medical Center's main computer system (DHCP) in the daily performance of responsibilities.

· Receives all incoming telephone calls requesting police assistance or service.

· Will monitor and operate the Texas Law Enforcement Telecommunications System (TLETS)/National Crime Information Center (NCIC) System equipment and ensure the proper use and security of the systems.

· Monitors over 500 intrusion/panic alarm computer systems and other alarm panels at the police operations and switchboard room.


Position Description Title/PD#: Telecommunications Operator, PD# 5039-A.

Qualifications And EvaluationQualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Specialized Experience: One full year of specialized experience equivalent to the next lower grade level (GS-4), with responsibilities close to the work of this position that has given you the particular knowledge, skills, and abilities (KSA's) to successfully perform the duties of a Communications Technician. Specialized experience can be defined as experience dispatching responders to emergency calls, operating a switchboard, maintaining communications and the flow of voice radio traffic among police units operating on patrol and at stationary posts, using approved radio codes and assure proper radio procedures.


Successfully completed four (4) years of education above the high school level in an accredited business, secretarial or technical school, junior college, college or university? YOU MUST SUBMIT A COPY OF YOUR TRANSCRIPT(unofficial or official) with your application packet to be given credit for education.


A combination of specialized experience and successfully completed education to meet the total experience requirements to qualify at the grade 05 level? (only education in excess of the first 60 semester hours. (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year, is equivalent to 6 months of specialized experience. (YOU MUST SUBMIT A COPY OF YOUR TRANSCRIPT).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: Requires long periods of sittings while operating systems, monitoring the SSTV, receiving telephone calls, and operating the police and switchboard communications systems. Additionally, long periods of keyboarding may be required to complete computer requirements and or typing.


In addition to the above requirements, individuals must demonstrate the following KSAOs:

  1. Ability to communicate to a variety of people of different backgrounds.

  2. Knowledge of electronic automatic exchange switchboard.

  3. Ability to organize and interchange programs by setting priorities.

  4. Ability to compose written English documentation and enter data into the computer terminal for record of events.

  5. Knowledge of applicable federal and state criminal codes; police and medical terminology and codes as it applies to the operation of the position; and related police and medical procedures as outlined in appropriate regulations

  6. Knowledge of Intrusion/panic alarm system and the TLETS(Texas Law Enforcement Telecommunications System)/TCIC/NCIC (National Crime Information System)Law Enforcement systems, SSTV system, computer terminal, police radio communications system, multi-line switchboard.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.


*If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

How To Apply InformationHow To Apply

To apply for this position

, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, September 21, 2016

to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.

  2. Print this 1203FX form to provide your responses to the occupational questionnaire:

  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144. Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.

  4. Keep a copy of your fax receipt in case verification is needed.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are encouraged to apply online.

You must provide a complete Application Package which includes:

1.Resume. (Complete with experiences most relevant to the position, including name and address of employer, job title, job series and grade(If the position was federal), starting and ending dates(including month and year), average hours worked per week, and a complete description of your duties.

2.Occupational Questionnaire .

3.If prior military service, include all copies of your DD Forms 214 (required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at

4.Copy of most recent Notification of Personnel Action (SF-50)(This is Required if you are a current or past federal employee.)The SF-50 must indicate proof of status (for example, and should identify your position, title, series, grade, step, tenure, and type of service -Competitive or Excepted).

5.Current Federal Employees-Copy of most recent performance Appraisal.

6.Any other documents required by the checklist.

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1790171.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.