American Cancer Society Coordinator, Division Account Management Support in Dallas, Texas

Coordinator, Division Account Management Support

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Job ID #: 22345


Texas - Dallas

Functional Area:



Support Services

Position Type:

Full-Time Non-Exempt

Education Required:

Associates Degree

Experience Required:

Less than 1 year

Relocation Provided:


Position Description

Save lives. Fulfill yours.

At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.

The Coordinator, Division Account Management Support Services role will provide support services to staff who serve as account representatives in Corporate, Health Systems and Community Engagement in the Division; supports a large team of up to 25 account representatives. Responsibilities include but are not limited to: material and product management, program and event support, account management service requests, account management data support, and standard reporting.

  • Provides material and product management support: ordering brochures, flyers, kits and other materials/products needed to support account request such as health fairs, and assembles packet and mailings.

  • Utilizes templates to develop account specific proposals, provides assistance in the customization and execution of contracts or written agreements that must be completed by the account.

  • Provides program & event support for corporate RFL implementation activities, website setup, ordering t-shirts, etc.

  • Responds to account related service requests as assigned.

  • Provides account management data support with the management of the master account list and constituent IDs in Siebel, support in merging duplicate account records, review of priority account data for accuracy and completeness, data clean-up activities as identified.

  • Pulls reports as needed to support account management, reviews reports as needed, follows up on data quality or content concerns; compiles and summarizes data to meet specific account management needs. Manages specific data (i.e., account profiles, income reports, opportunity reports, audit reports for Siebel accuracy, etc.).

Position Requirements

  • Associate‚Äôs degree preferred; or a combination of education and work experience.

  • 0-2 years of office support experience preferred.

  • Knowledge of office, mission, event and account management support preferred.

  • Demonstrated issue resolution skills.

  • Self-driven/self-motivated, able to work with very little direct supervision or direction.

  • Strong customer service focus.

  • Excellent written and verbal communication and interpersonal skills.

  • Strong computer skills; strong word processing, database management and spreadsheet skills.

  • Able to work successfully in a diverse team environment.

  • Excellent written and verbal communication and interpersonal skills.

  • Ability to respond to changing circumstances and priorities in a focused and timely manner.

  • Ability to interpret, adapt and apply guidelines and procedures.

  • Limited travel, including evening and weekend work required.

  • Ability to lift 30lbs.

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.