BNY Mellon CT Ops Client Spt Mgr-Doc Cust-Dallas in Dallas, Texas

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.


Manage client facing teams across multiple sites within Document Custody Report to Managing Director, US Doc Custody Ops Prepare and present operational metrics during business review meetings with clients including performance against required service levels Manage business analysts across multiple sites for Document Custody Oversee the management of BCPs, System User Administration and Audit Coordination Primary liaison (communicator) to Relationship Management teams within BNYM


Bachelor Degree or Equivalent Mortgage operations background Client service background Minimum 3-5 years experience managing teams of 15 or more Excellent technical skills with the aptitude to drive new application usage Process / workflow re-engineering experience Project Management experience Business continuity planning Microsoft applications Moderate to High skill Ability to establish and manage a controlled risk free environment Independent thinker The ability to manage remote teams effectively

  • BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.*

  • Primary Location:* United States-Texas-Dallas

  • Internal Jobcode:* 31255

  • Job:* Operations

  • Organization:* AS Americas & Issuer Svcs CSD-HR11024

  • Requisition Number:* 1604889

Category: Operations