Rushmore Loan Management Services Customer Service Representative in Dallas, Texas

POSITION SUMMARY:

The Customer Service Representative is responsible for assisting customer’s with general inquiries, initial complaints and counseling borrowers on past due payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform welcome calls on newly acquired loans.

  • Handle inbound and outbound calls within the Predictive Dialer.

  • Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.

  • Document and update information in Fidelity MSP.

  • Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.

  • Conduct light skip tracing to locate borrowers.

  • Assist borrowers with general inquires

  • Processing routine transactions promise to pay, internet assistance, ACH

  • Assist customers with general inquiries regarding: Insurance, Taxes and Escrow

  • Performs all other duties as assigned

ESSENTIAL KNOWLEDGE & SKILLS:

  • Excellent customer service phone skills

  • Excellent communication (oral and written) and interpersonal relationship skills

  • Ability to multi-task

  • Demonstrate dependability

  • Ability to learn quickly

EDUCATION AND/OR EXPERIENCE:

  • Bachelor’s Degree preferred. High School diploma required.

  • 1-3 years related experience

  • Mortgage Servicing experience a plus

  • Previous customer services a plus

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

  • Proficient with Microsoft Office applications

ID: 2017-1907

FLSA Status: Non-Exempt

External Company Name: Rushmore Loan Management Services

External Company URL: rushmorelm.com