Rushmore Loan Management Services Customer Service Representative in Dallas, Texas
The Customer Service Representative is responsible for assisting customer’s with general inquiries, initial complaints and counseling borrowers on past due payments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform welcome calls on newly acquired loans.
Handle inbound and outbound calls within the Predictive Dialer.
Counsel customers with delinquent mortgage payments through a process of telephone contact to bring the loan to a current status.
Document and update information in Fidelity MSP.
Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulations.
Conduct light skip tracing to locate borrowers.
Assist borrowers with general inquires
Processing routine transactions promise to pay, internet assistance, ACH
Assist customers with general inquiries regarding: Insurance, Taxes and Escrow
Performs all other duties as assigned
ESSENTIAL KNOWLEDGE & SKILLS:
Excellent customer service phone skills
Excellent communication (oral and written) and interpersonal relationship skills
Ability to multi-task
Ability to learn quickly
EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree preferred. High School diploma required.
1-3 years related experience
Mortgage Servicing experience a plus
Previous customer services a plus
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
- Proficient with Microsoft Office applications
FLSA Status: Non-Exempt
External Company Name: Rushmore Loan Management Services
External Company URL: rushmorelm.com