Hajoca Corporation Customer Service Specialist - Plumbing Wholesale Distributor in Dallas, Texas
Customer Service Specialist - Plumbing Wholesale Distributor
A Hajoca Customer Service Specialist (CSS) is expected to:
represent the Profit Center in a professional and ethical manner, in accordance with Company policies and procedures
be courteous and friendly; building long-lasting, loyal customer relationships
take initiative and be persuasive using excellent verbal communication and sales abilities
be detail oriented and accurate to ensure the highest levels of customer satisfaction
know the products they are receiving, stocking, picking, shipping, and selling
know how to operate a delivery truck, a forklift, and other material-handling equipment
work safely and effectively as a team member.
The Customer Service Specialist provides total care to our clients to ensure that we meet the customers’ expectation each time they interact with our organization. The CSS will provide sales and support to walk-in customers at our will-call sales counters and field customers at off-site delivery locations. They are responsible for counting, verifying, and receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales area; and for picking, documenting, and packing customer orders. The CSS will load trucks and perform merchandise deliveries and pickups.
Moore Supply Company is looking for a Customer Supply Specialist for our Mesquite, TX location as well as our North Dallas, TX location.
Assist customers who purchase and/or pick up merchandise at the Profit Center.
Process and fill Sales Orders generated at the sales counter and in the field.
Provide customers with reliable information regarding product specifications, pricing and availability.
Ensure the customer signs and dates each Sales Ticket. For all cash sale deliveries, collect and secure outstanding payments prior to releasing the material to the customer.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Maintain, stock, and clean the counter sales merchandise and displays, and support Inside Sales and Outside Sales activities.
Upon receipt of a vendor shipment or customer return, obtain the packing slip and count and verify material received. Note received quantities and all shipping discrepancies (overshipments, undershipments, mis-shipments, damage/shorted freight claim) on the packing slip.
Print and verify the computer receiving documents and receive material in the system or, when applicable, forward the receiving documents to the office personnel for data entry.
Identify nonstock, special order material and damaged material and store in proper warehouse locations.
Note all shipping discrepancies on freight carrier’s Bill of Lading; initiate freight claims with freight carriers or forward appropriate paperwork to designated employee
Picking and Shipping Duties
Pick material for orders, note quantities picked on the shipping document, assemble and package the materials for shipment/pickup.
Check picked material against printed ticket to ensure accuracy.
Complete necessary documentation for customer shipments delivered via third-party carrier.
Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsalable merchandise that could impact customer service levels.
Schedule and dispatch deliveries and pickups in an efficient and timely manner.
Drive a Company truck, operating it safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.
Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load properly so that nothing will shift, get damaged or fall from the truck. Ensure the necessary equipment to safely unload the merchandise is available.
Load the truck at other locations with merchandise. This includes merchandise picked up at vendor locations, returned by customers, and purchased from other wholesalers.
Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.
Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location. Keep truck clean of debris in cab and body.
Ensure security and controls are in place and upheld to protect Profit Center assets.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sitting (in chair) 10%
Lifting Frequently up to 100 pounds
Carrying Frequently up to 80 pounds
Pushing/Pulling Frequently up to 200 pounds
Controls Use of both hands and arms and use of both feet and legs
Strength level Active, demanding
The following movements and senses are required in this job:
Hand and finger dexterity, climbing, stooping, crouching, kneeling, reaching, talking, hearing, near vision, far vision, peripheral vision, color vision, and depth perception.
Environmental ConditionsThe incumbent is exposed to the following conditions in the job:
Outdoor weather, warehouses with no climate control, potentially hazardous equipment (such as forklift trucks, mechanical lift gates, hand tools, manual material handling equipment, ladders, and rubber retention straps). The Profit Center may stock, sell and use hazardous materials – PVC pipe cement, pool chemicals, torch gas, propane gas, solvents, etc. You may be required to handle these materials.
Interested applicants are invited to apply via our website athttp://hajocacareers.silkroad.com. No walk in appointments please.
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/Disability/Veterans.) We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background investigation.
Knowledge, Skills, and Abilities
Outstanding customer service and verbal communications skills.
Able to build and maintain a positive working relationship with customers, vendors and co-workers.
Identify customer needs, provide profitable solutions and close the sale.
Able to quickly develop comprehensive knowledge of products sold at the Profit Center.
Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Able to learn and operate (keyboard and mouse) the applicable software system (Eclipse, Mincron) used to process orders.
Know of, be able to apply, and practice safety precautions in a warehouse and material handling environment.
Able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds.
Able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.
Read, write, speak, and understand English.
Know laws, rules and regulations governing driving motor vehicles in general, and commercial vehicles subject to Department of Transportation regulations in particular.
Must be at least 21 years old (operating a commercial motor vehicle GVWR of 10,001 lbs. or more)
Possess a 2-year college degree or higher
Posses a proper and valid driver’s license for the vehicle(s) being driven
Have a driving record that demonstrates good driving skills in compliance with Company policy
Must pass a Department of Transportation physical examination before beginning work; to be updated every two years while employed and performing this job function
Previous experience in customer service, counter sales, or contractor sales preferred
Previous experience in warehouse receiving and material handling preferred
Dallas, Texas, United States