ARAMARK Facilities Quality and Standards Manager in Dallas, Texas

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.

About Higher Education

When it comes to on-campus dining, facilities services, sport arenas and conference center services, Aramark is the real head of the class. Partnering with close to 600 colleges and universities throughout the United States, we strive to provide the best residential, retail, and catering options, service and facilities for students, faculty and administrator. Our programs are second to none in their innovation, excellence and results. As part of our commitment, we are determined to build and develop the best team of professionals in the industry - people who aren't afraid of spearheading change, who know how to lead and who appreciate endless opportunity.

Position Description:

This exciting opportunity is available with Aramark at Southern Methodist University. Southern Methodist University's mission is to be a leading private institution of higher learning that expands knowledge through research and teaching. Among its faculty, students, and staff, the University develops skills and cultivates principled thought and wisdom. The University is dedicated to the values of academic freedom and open inquiry and to its United Methodist heritage.

Responsible for providing support and consultative services to develop and enhance Facilities programs and tools for a specified location. Provides support in the implementation and improvement of systems, standards, and processes to ensure consistency of Aramark's operating programs and consistency of Aramark's operating capability.

Key Responsibilities:


  • Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.

  • Under direction, coordinate the activities of employees in service areas to ensure the effective and efficient utilization of staff, materials, and equipment.

  • Coordinate, manage, and contribute operational efforts with client, client representatives and client customers.

  • Ensure compliance with all OSHA/EPA regulations and other local, state, and federal government regulations.

  • Develops and prepares formal reports for client and internal audiences.

  • Provide functional/operational support to campus as essential personnel during times of emergency, catastrophe, inclement weather, etc…

  • Provide guidance and efforts to abide by the Aramark Facility (ASE) Absolute Success Elements program.

CMMS/Quality Assurance

  • Utilize computer maintenance management system (TMA) and ensures data is accurate, while ensuring communication is taking place with all requestors.

  • Leads efforts on any modifications, updates, SOWs, modules, access changes, records, reports and any other related administrative work with respect to the CMMS (TMA) program.

  • Regularly stays informed of CMMS updates, professional training and direct coordination with TMA representatives.

  • Manage effective scheduling of Preventative Maintenance (PM) and Predictive Maintenance (PdM) Program.

  • Maintain space & asset inventory of complete facility.

  • Set up, modify, update, train Custodial team to calibrate TMA schedules to find most efficient and effective methods possible.

  • Review and manage backlog report to an acceptable level

  • Administration and oversight of the IQC program (Quality Assurance).

  • Tour and inspect the facility to ensure total quality management requirements in maintenance, custodial and grounds operations.


  • Provide oversight as well as training to departmental staff of the CMMS (TMA) program.

  • Perform training and deployment of Maintenance, Custodial, Energy and Grounds corporate processes & programs.

  • Establish training programs that help drive effective results based on field findings from the IQC program as well as other QC programs.

  • Deliver a training program on PM, PdM, Custodial Equipment, Safety and Technical Equipment, to service workers.

  • Assists in the development, implementation and facilitation of technical training programs for Facilities employees

  • Ensure that all employees are trained in the performance of their duties through documentation, observation and sampling one-on-one training interaction with at least 10% of the work force.


  • Regularly review CMMS work orders, project specifications and estimated material/labor to meet contractual KPIs as well as find methods to improve operational use of CMMS program.

  • Keep management informed of new trends, developments and regulations within the field of Facilities Management.

  • Partners with OpX Innovation and regional operation teams on researching competitors and or new innovative programs.

  • Evaluates processes and procedures and develops systems for improved efficiency; leads and participates in kaizen process improvement events.

Education, Knowledge, Skills and Abilities:

  • Bachelors Degree in appropriate field with 2-3 years of technical experience in appropriate facility services environment required.

  • Technical knowledge of sustainability, energy, maintenance equipment, cleaning procedures, grounds and landscaping, POM activities and computerized maintenance management systems is also required.

  • Experience working with skilled, semi-skilled and non-skilled trade personnel in a union and/or non-union environment is preferred.

Requisition ID: 90545

Employment Type: Fulltime-Regular