HCA, Hospital Corporation of America Front Desk Manager - Urgent Care in Dallas, Texas

The role of theFront Desk Coordinatoris to direct, plan and coordinate the operations of the clinical and front office functions of a practice while ensuring patient satisfaction.


• Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives. • Oversees the process to prepare patients for examination and treatment. • Screens telephone calls for referral to physicians. • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained. • Assists with scheduling of tests and treatment. • Identifies, analyzes, and resolves work problems. • May assist in the hiring and development of the clerical and clinical staff. • Ensures office and clinical supply inventory is current, mail is opened and processed, offices are opened and closed according to established procedures. • Ensures the timeliness and accuracy of patient charge entry into the billing system. • Assists front office staff with ensuring point-of-service collections are made when applicable. • Ensures that patients are treated courteously by the office staff and that other visitors are screened and properly directed. • Works with other administrative staff to ensure efforts are coordinated and high quality patient care is provided. • Assists in maintaining patient files, records and other information. • Compiles and condenses technical and statistical data for reports and records. • Ensures any patient complaints are handled appropriately.


• Graduate from a recognized training facility for medical assistants and course-work in health care office management are preferred.


• One year of medical office experience is required.


• RMA, CMA or LPN certificate is beneficial. • CPR Certification is preferred.

Title: Front Desk Manager - Urgent Care

Location: Texas-Dallas-CareNow - North Dallas

Requisition ID: 24922-50983