Robert Half Technology Help Desk/Tech Support II in Dallas, Texas
Looking for a proactive resource! Our client is looking for someone who is going to be a hands-on, and an active part of the team. If you are presented with an issue you don't know the answer to, but are willing to go the extra mile to discover the answer, then this is the role for you. Responsibilities include:
Receive, coordinate, prioritize and resolve user ticket requests via phone, instant messaging and remote connection technologies, sitting for extended time frames in a help desk job position
Prioritize and manage the ticket queue
Communicate task status
Contribute to technical documentation
Highly motivated, self-starter able to work alone or as part of a team
Contribute to the development of the service desk and related processes
Excellent technical troubleshooting and problem solving skills
Proficient to expert knowledge of Microsoft desktop OS's (Windows 7, Windows 10)
Proficient to expert knowledge of Microsoft office suites (2010, 2013, 2016)
Windows Server 2008/2012 and Active Directory experience
Some Exchange 2013 Office 365 experience
Proficient to expert knowledge of desktop/laptop/thin client computer hardware and setup To apply send updated resume to email@example.com.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04010-9500203833
Functional Role: Help Desk/Tech Support II
Postal Code: 75240
Minimum 3 years experience as a Help Desk Technician in a Windows environment
Minimum 2 years experience working escalated issues with support staff
Advanced technical knowledge on Windows 2000/XP Microsoft Outlook XP/2003, Exchange Server
Basic knowledge of Microsoft Office Products
Desktop Support Knowledge of TCP/IP remote Network Connectivity Trouble shooting
Knowledge of mobility/wireless/PDA's/Phone connectivity
Proprietary software application installation
Remedy and/or ticketing experience (preferred)
Strong documentation and problem resolution skills
Superior customer service and listening skills
Help Desk Technician certification (preferred)
A+, MCSE, MCP certification (preferred) To apply send updated resume to firstname.lastname@example.org.