NCR Hospitality Sales Engineer in Dallas, Texas
Title: Hospitality Sales Engineer
Location: Alpharetta, GA; Denver, CO; Dallas, TX; California preferred; May consider other US West Coast locations.
About NCR Corporation * NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Sales Engineer for Franchise customers of NCR Silver, Pro & Console. This position requires a technical and sales skillset and the ability to work well with clients. This role is a technical focal point for existing customers and has a selling component to on-board new franchise sites.
Relationship Mgr. & Single Point of Contact for the client; the customer’s internal advocate.
Knowledgeable of client’s key initiatives (now/future if req. for rollout) to ensure alignment & deployment; travel required to meet with Franchisor’s & “in the field” with franchise operators (25%).
“Farms” account base for organic growth (site additions) and additional SaaS revenue opportunities; example: cross/up-sell account base with new NCR and applicable 3rd Party Solutions.
Knowledgeable of open, escalated & closed Help Desk tickets by account; meet weekly with the Dir. of Customer Care. Monitors priority Help Desk client tickets and helps resolve.
Responsible for providing key updates to client accounts & bringing in additional NCR resources as required.
Manage & Prioritize Client Development Requests / Feature Adds with Product Mgmt.
Utilize MTG Agenda’s. Assists with Contract completion and Order forecasting (Sales Force).
Order & Receivables Mgmt. – should be in sync with Sales OPs on order and site deliveries.
Needs to be proficient in Microsoft Office and Salesforce.
Conducts Quarterly Business Reviews (QBR’s) with accounts, manages follow-up action items. ◦ Implementation Status, KPI's including Service (HW/SW), Outages & Receivables, NPS ◦ Travel required
- Key responsibilities include : *
Become an expert on NCR Silver as well as the complimenting 3rd Party solutions.
Be able to effectively represent, explain and demonstrate Silver to prospective clients.
Be able to install a Silver and Silver Pro site and conduct training.
Become familiar with NCR Console, be able to demonstrating & talk to capabilities.
Understand Silver competitive offerings and be able to message differentiation points.
Assist National Sale Dir. in driving new opportunities and business - Silver sites.
Guide development of on-boarding and customer-facing documentation.
Collaborate with 3rd Party providers as required on account opportunities.
Assist in choice Marketing initiatives.
Work with Silver Product DEV & ENG team to define requirements and enhancements.
Long-term - Assist in Roadmap prioritization and planning.
Manage high priority issue that are affecting multiple customers.
Selling component and initiative required to on-board new franchise sites.
Bachelor's Degree preferred
3 years of technical experience desired.
Ability to multi-task; strong sense of ownership and urgency; ability to improvise.
General computer skills required; PowerPoint/Microsoft Word/Excel & Saleforce proficiency.
Strong interpersonal skills are key.
Technology and Solution support and implementation experience valuable.
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Title: Hospitality Sales Engineer
Other Locations: North America-United States-Colorado-Denver, North America-United States-California, North America-United States, North America-United States-Texas-Dallas
Requisition ID: 0049485_P0059553