EY Operations Administrator - People Shared Services Center in Dallas, Texas

Title: Operations Administrator - People Shared Services Center

Location: US-TX-Dallas

Job Number: DAL004LZ

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

HR Services is a global team established within EY Business Enablement Shared Services that is organized under common leadership and a new operating model. Join our HR Services team and you will be responsible for HR processes, transactions and technology across our global organization. Our mission in HR Services is to deliver world class processes enabled by globally consistent technology.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Job Summary:

As Operations Administrator, you'll process and/or review Human Resources (HR) transactions, in accordance with established policies and procedures within EY's Human Resources (HR) People Shared Services Center (PSS).

In this role, you'll have direct supervision.

Key Responsibilities:

  • Process and/or review HR transactions, to achieve accuracy and completeness. Escalate issues as needed.

  • Reconcile and balance HR transactions.

  • Discuss processing issues with field members of the Americas Talent Team (ATT), other EY personnel, and external parties, as appropriate.

  • Prepare and contribute to reporting as directed.

  • Assist with special projects as requested.

  • Meet production volume and quality standards as outlined by department management.

  • Resolve customer needs and inquiries by analyzing the activity.

  • Use sound judgment in applying concepts and guidelines.

  • Prioritize assignments and identify and report any issues to leadership.

To qualify, candidates must have:

  • Ability to research, analyze, interpret, and document transactions and issues following standard PSS procedures.

  • Understanding of the expectations of customers with an ability to deliver service that meets or exceeds customer's needs, within department guidelines.

  • Adept at identifying and resolving issues that impact the delivery of quality service.

  • English language skills - effective written and verbal communication.

  • A positive 'can-do' attitude and approach to meet new challenges and changes with an open mind.

  • Competent at working effectively with others within the HR Shared Services, field Americas Talent Team (ATT) and external parties.

  • Proficient with standard technology including Microsoft Windows, Excel, Word, Outlook, intranet, and other ATT-related applications.

  • High school diploma or equivalent work experience

  • A minimum of 1-3 years related experience

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.