Solis Mammography Patient Service Representative in Dallas, Texas

Job Descriptions:

  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
  • Escort patient to dressing area, explain dressing procedure, and report wait time if assigned;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Ability to effectively communicate information in one-on-one and small group basis to pertinent individuals;
  • Participate in front office training to stay abreast of front office policy and procedures.

Required Experience:
  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred;
  • Basic knowledge of cash handling;
  • Basic knowledge of medical terminology, preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Experience using Microsoft Office Suite: knowledge of RIS software preferred.

Keyword: patient services
From: Solis Mammography