American Airlines Senior Analyst Mobile Support UAT in Dallas, Texas

Senior Analyst Mobile Support UAT

Date: Oct 4, 2016

Location: Dallas, TX, US

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Additional Locations: None

Job Description

Position Purpose:
Oversee and support quality and ongoing testing of consumer-facing online (web and mobile) sites, defect and enhancement prioritization and ongoing production evaluation. This position evaluates, escalates, and provides first and second level problem troubleshooting for all reports of degraded performance on any of the sites. This position also provides subject matter expertise for Product Owners (as assigned) on individual projects.

Job Description(Continued)

Principal Duties and Responsibilities:

  • Design, develop, and maintain complex test scripts for negative testing, bug validation, performance and usability

  • Coordinate and monitor teams of analysts by making testing assignments and evaluating progress

  • Support and assist analysts in understanding testing strategies and applications

  • Diagnose defects, tracking them from discovery to resolution including escalation to IT

  • Assist management in evaluating quality processes, principles, and tools to ensure procedures are in compliance and product meets customer requirements

  • Act as a liaison between the Digital team, technology partners, and other business partners to assist with how the website works, defect validation and performance

  • Perform testing and knowledge transfer to support personnel (including, but not limited to, the Site Support Desk, Reservations, Training, Revenue Accounting, Marketing/Loyalty program, Social Media, employees, and passengers)

  • Assist with day-to-day defect troubleshooting and analysis of website performance

  • Simulate or recreate user problems to resolve operating difficulties

  • Resolve website problems which do not require IT intervention; when necessary, open and escalate issues with IT

  • Assist management in evaluating and implementing testing methods, tools, and procedures

Job Qualifications

  • Undergraduate degree in relevant field or equivalent experience/training.

  • Minimum two years’ experience in user acceptance testing or in an eCommerce environment.

  • Ability to analyze and interpret business requirements.

  • Ability to manage and prioritize multiple tasks and projects within hard deadlines as assigned by Manager.

  • Excellent verbal and written communication skills, with ability to effectively interact with the team as well as with all employees within the organization and external contacts.

  • Excellent planning and organizational skills.

  • Ability to collect data, evaluate a situation, and make decisions quickly.

  • Proficient with Microsoft Office software (e.g. Excel, Word, Access, PowerPoint)

  • Experience with airline reservations systems preferred.

  • Experience in airline/travel industry preferred.

Additional Locations: None

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Job Segment: Testing, Technology