Veteran Health Administration TELLER in Dallas, Texas

Announcement Number: AH-16-SBL-1788020-BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Dallas, TX

Open Period: 2016-08-29 to 2016-09-16

OverviewWho May Apply

Open to current permanent employees of VA North Texas Health Care System only.

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1788020

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Job Summary

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to"

VA encourages persons with disabilities to apply. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Designated and/or random drug testing may be required.

  • Selective Service Registration is required for males born after 12/31/1959.

  • Time-In-Grade requirement must be met.

DutiesMajor Duties

The incumbent is the designated agent cashier of the North Texas VA Healthcare Systems at the Dallas Campus, and is responsible for the performance of all duties relating to advance, payment and accountability of funds entrusted to his/her care.

· Researches records/files in multiple automated databases (the bene-travel tool, FMS or the RSD reports spreadsheet) for missing information, on status of payments and payment dates, and follows up with Medical Administration Service as necessary.

· Provides information and/or explanation on procedures, status, requests and/or gathers information from Fiscal Service Section or other Services (Travel Section, MAS, etc.)

· Respond to customer inquiries, either orally or in writing. Resolves problems and explains regulatory requirements.

· Receive payments and checks from a variety of sources for employees and veterans.

· Examine documents.

· Deposit funds into HCS organizations and Services', Veterans', patients' and/or employees' account.

· Prepares and codes form identifying special accounts such as patient funds, donations, etc.

· Prepares deposit form using automated system.

· Bundle checks for mailing to bank.

· Returns/sends deposits/checks received in error to Accounting.

· Verifies the Veterans' identity prior to making payments.

· Processes checks sent here; codes into computerized system(s).

· Process medical payments.

· Returns Treasury checks issued in error to Austin.

· Forward any checks that came to the station in error i.e. ChampVA or CPAC payments.

· Processes payments in accordance with regulations and in accordance with HCS procedures.

· Determines when cash levels in drawer are insufficient.

· Sells vouchers to maintain and replenish cash levels and ensure continuity of service.

· Balances cash drawer as needed and ensures drawer has neither overages nor shortages.

· Prepares account form to reflect funds received.

Work Schedule: 8:00 a.m. to 4:30 p.m., Monday - Friday

Position Description Title/PD#: 549-3403-A

Qualifications And EvaluationQualifications

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Examples of Specialized Experience are: Positions that involve clerical work in the receipt, disbursement, examination, deposit, custody, or other clerical processing of cash items, when this includes (1) direct handling of the cash items and (2) use of cash accountability control methods. The work requires application of knowledge of (a) the negotiability, validity, and genuineness of cash items, (b) the acceptability requirements of supporting documents, and (c) cash processing procedures of Federal agencies and commercial institutions.

GS-6: Must have one (1) year of specialized experience equivalent to at least GS-5 level.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: Work is mostly sedentary nature, but some bending, stooping, lifting )Less than 40 pounds) and standing.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level.



You will be rated on the following competencies based on your application for this position.

  1. Ability to respond to a variety of Veterans bene-travel payment inquiries at the window, via the telephone and via email.

  2. Ability to process payments and deposits that come through the Agent Cashier's office.

  3. Ability to reconcile, balance, and audit receipts and disbursements using the automated systems.

  4. Knowledge of multiple automated system(s) and computer-generated products.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, September 16, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

The following documents are required:

-Résumé (complete with experiences most relevant to the position, including name and address of employer, job title, starting and ending dates (month and year), average hours worked per week, and a description of your duties).

-Responses to the questionnaire (if you were unable to complete online).

-Copy of most recent Notification of Personnel Action SF-50. (Please do NOT submit SF 50 for a cash award. SF-50 must contain your Position Title, Pay Plan, Grade/Level, and salary.)

-Copy of most recent Performance Evaluation YR 2014-2015.

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1788020.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regardingapplicant notification pointscan be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

**If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).