Toyota Warranty Administration Engineer in Dallas, Texas
Title: Warranty Administration Engineer Location: US-TX-Dallas-Plano Other Locations:
Warranty Administration Engineer
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.
Who we’re looking for
Toyota’s Warranty Administration Department is looking for a passionate and highly-motivated Warranty Administration Engineer.
The primary responsibility of this role is to lead interaction with suppliers and Toyota groups to determine technical responsibility related to warranty and campaign issues; outline and recommend action based on thorough analysis of data.
Reporting to the Responsibility Apportionment Manager, the person in this role will support the Warranty Administration department's objective to contribute to increased customer satisfaction through accurate administration of the warranty policy, and thorough technical analysis to determine responsibility for warranty concerns and field campaigns.
What you’ll be doing
Train and direct suppliers to develop responsibility share rate of standard warranty claims; analyze and judge completeness and accuracy of supplier submissions
Research requests from North American Region groups to re-allocate individual or groups of warranty claims based on data provided as well as independent analysis
Recommend and implement process improvements related to daily work to improve efficiency and results for the customer of the process
Determine validity and accuracy of evidence provided by supplier or Toyota group through review of drawings, field data and technical evidence from other groups
Determine effective method to visualize large data sets and extensive analysis to allow consistent understanding by members from multiple functions
Determine priority of supplier concerns, visualization method, and necessary escalation
What you bring
- A Technical bachelor’s degree (Industrial, Mechanical, Chemical, Electrical Engineering or Industrial Management etc.)
Added bonus if you have:
Professional experience in quality or manufacturing related field
Demonstrated success analyzing large data sets and developing strategies to improve targeted company Key Performance Indicators/metrics
Experience leading projects or activities at the Regional and Cross-Functional level
Project management skills and experience
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
Flexible spending accounts
Relocation assistance (if applicable)
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!