Adeptus Health Patient Access Representative in Desoto, Texas

Texas Health Emergency Room: Texas Health Emergency Room is a joint venture between Texas Health, the largest health care system in North Texas, and Adeptus Health, the nation’s leading operator of freestanding emergency rooms. Strategically located within communities for optimal access, Adeptus operates more than 30 First Choice Emergency Rooms in Dallas, Denton, Tarrant, and Collin counties. These will now become Texas Health Emergency Rooms. Each equipped with a full radiology suite, including CT scanner, digital X-ray and ultrasound. The ERs also have on-site laboratory capabilities and are staffed with board-certified physicians and emergency-trained registered nurses.

Adeptus Health (NYSE:ADPT) is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. Adeptus Health owns and operates First Choice Emergency Room, the nation's largest and oldest network of freestanding emergency rooms and owns and/or operates hospitals and freestanding facilities in partnership with Texas Health Resources in Texas, UCHealth in Colorado, Dignity Health in Arizona, Ochsner Health System in Louisiana and Mount Carmel Health System in Ohio. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last three years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.

The Patient Access Representative (PAR) is the first point of contact with patients and serves one of the most important functions in our facilities. The PAR will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The PAR will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

  • Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.

  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.

  • Obtains complete and accurate demographic, insurance and financial data to complete registration.

  • Updates and maintains patient database according to established procedures.

  • Completes and balances all daily transaction paperwork .

  • Maintains an open line of communication with all team members.

  • Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

  • A PRN position is 1-2 shifts per week.

Education & Experience

  • High school diploma or equivalent is required; some college is preferred.

  • Minimum of two years of face to face customer service experience is required.

  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.

  • Experience providing customer service to patients and their families is preferred.

  • Experience working in an Emergency Department is preferred.

  • Experience working with patient records and charts and an understanding of insurance plans is preferred.

Skills & Attributes

  • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.

  • Must be self-driven and possess the ability to work in teams with minimal daily supervision.

  • Ability to work in a fast-paced, professional environment.

  • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Proficiency in Microsoft Office is required.


Shift: Varied

Company: First Texas Hospital - Carrollton