Verizon Systems Engineer in Dfw Airport, Texas
Our mission is to provide critical monitoring services to our supported core technologies. As a Senior Systems Engineer your objective is to deliver world-class administration, support and ongoing maintenance of Verizon's monitoring services and systems infrastructure. The monitoring systems should be available on a 24x7 basis and provide timely alarms to the Customer Support organization any time a failure occurs in a supported core technology.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes and procedures within your areas of responsibility.
Assistance with execution of projects related to areas of responsibility.
Document supporting policies, processes and procedures within your areas of responsibilities.
Provide 3rd level support to our internal support staff and customers.
Continue proficiencies on emerging technologies through self-study and internal training.
Meet all internal certification standards for skill sets identified within your realm of responsibility.
Available for after-hours critical escalations and project work as assigned.
Oversee the rollout of monitoring software updates.
Oversee the rollout of new and updated monitoring scripts.
Identify, research, and resolve technical problems associated to monitoring systems.
Respond to telephone calls, email and personnel requests for technical support associated to monitoring systems. Document, track, and monitor the incident to ensure a timely resolution.
Manage the installation of new software releases, system upgrades, and patch installs that resolves monitoring related software problems.
Assist in the installation, maintenance, and general support of monitoring systems.
Develop and update RTS documentation for assigned OSS applications and systems.
Routinely review monitoring systems and services to ensure stability and security.
Assist in interpretation of diagnostic data obtained from monitoring solutions.
Provide escalation support to Implementation team for standard monitoring implementation.
Provide implementation support for custom monitoring orders.
Provide technical consultation to individual contributors and customers in areas of expertise.
Provide Capacity, Performance and Availability reports for assigned systems.
Define and recommend monitoring standards for fault-detection, availability, capacity and performance trending for assigned applications and services.
Develop and distribute trend reports detailing availability, performance & capacity metrics for assigned applications and services.
Engineer methods to optimize the availability, capacity, performance and cost of assigned applications and services.
Analyze, define, develop, test and implement monitoring standards for platforms and applications utilizing relevant scripting languages.
Maintain a working, interactive relationship with both internal and external customers to gather requirements and to address escalated concerns.
As a member of a 24x7 technical support team, you must be available for after-hours critical escalations.
An Associate’s degree or equivalent experience
Six or more years IT experience with three or more years in an engineer role OR two or more years in a senior engineer role.
Experience with enterprise monitoring technologies, and principles and systems such as SNMP, HP SiteScope, NetIQ AppManager, HP Systems Insight Manager, IBM Director, NetIQ Security Manager and SolarWinds.
Ideally, you’ll also have:
Five or more years of customer-service experience service-industry or non-technical field acceptable) is a plus.
Industry-related certifications (MCITP, RHCE, VCP, etc.) a plus.
ITIL v3 Foundation certification
Excellent documentation, communication and interpersonal skills.
Exceptional analytical, troubleshooting and problem-solving abilities.
Demonstrated ability to efficiently prioritize and organize competing work demands.
Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS.
Practical or educational background in development principles.
Proven ability to absorb, master and leverage emerging technologies.
Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange.
Strong working knowledge of VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development.
Strong working knowledge of Perl and shell script development.
Proven ability to work in both a team environment and independently.
Superior project planning and management skills.
Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
Strong time and attention management skills.
Strong attention to detail.
Technical diagramming (Visio) and documentation capabilities.
Not to boast, but a little bit about us
Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.