Verizon Technical Customer Service Representative in Dfw Airport, Texas


Verizon Enterprise Solutionsis seeking a highly motivated customer service professional to join our established team of rock stars professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and develop innovative solutions to help customers who loveour services. You are the company's front line and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained at thehighest standards set forth by the company.

We strive for every interaction to be driven by our CORE values: Customers First, Integrity, Respect, Performance Excellence, and Accountability.

Responsibilities for the Technical Customer Service Representative will be as followed:

  • Provide customer support in a 24x7 operating environment, including weekends, nights, and holidays

  • Thoroughly and accurately document every interaction usingone of themany tool sets

  • Advocate for the customer by properly escalating unresolved issues to the next level of support

  • Monitor the service desk ticket queue and provide follow-up in order to ensure timely and satisfactory resolution to user requests/incidents within agreed SLA

  • Maintains user, customer, and departmental confidentiality at all times


MUST BE ABLE TO WORK A 12 HOUR SHIFT covering CORE hours of either7A - 7P or 7P - 7A

  • Bachelor's degree or equivalent work experience

  • Minimum of 2 yrs previous technical customer service

  • Experienced withinan ITIL Service Desk

  • Excellent computer knowledge, especially with ticketing software

  • Highly organized, detail oriented, team centric, and a keen sense of urgency

  • Uses feedback for improvement

  • Strong written skills, with an emphasis on technical writing

  • Ability to handle a large volume of work, while maintaing focus on the customer

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 437297-1A