U.S. Army Medical Command IT Specialist (INFOSEC) in Fort Sam Houston, Texas

Job Overview

Job Overview

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position: You will provide Tier II technical and security customer service and support to San Antonio Military Medical Center – North (SAMMC-N) and San Antonio Military Medical System (SA-MMS) users regarding all facets of software and hardware support for the SAMMC-N IMD. This position is in the Information & Service Support Branch, Information Management Division, Brooke Army Medical Center located at Fort Sam Houston, TX.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Current Civilian Employee with the Department of the Army
  • Eligible due to Interagency Career Transition Program (ICTAP)
  • Eligible under Veterans' Employment Opportunity Act (VEOA)
  • Priority Placement Program, Program S (Military Spouse) registrants referred through the Automated Stopper and Referral System (ASARS) for this position

You will provide Tier II technical and security customer service and support to San Antonio Military Medical Center – North (SAMMC) and San Antonio Military Medical System (SAMMS) users regarding all facets of software and hardware support for the SAMMC IMD. You will perform all SAMMC IMD Customer Service Support Center (CSSC) duties and/or support for the SAMMC IMD Data Center, when required. You will investigate IT issues to determine the cause. You will define and isolates the specific problem, using available diagnostic and error recovery techniques. You will independently analyze and determine cause of malfunctions related to hardware, software, security or environment; initiates corrective action. You will resolve system, security, data integrity and access, and equipment problems referred by Tier I CSSC IT Specialists.

Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement

Degree: Successful completion of all the requirements for at least a Master's Degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.


Experience required: To qualify based on your experience, your resume must describe experience which prepared you to do the work in this job. Experience must be IT-related experience demonstrating each of the four competencies listed:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Specialized Experience:

Specialized experience is defined as: Work performing computer systems security support functions; setting up and maintaining system account restrictions and user rights. Preparing and forwarding network access requests. Experience working with: Active Directory Services, Dynamic Host Configuration Protocol (DHCP), TCP/IP, Windows Office, Windows XP and XP Professional and Active Directory. Experience analyzing malfunctions related to hardware, software, security or environment; resolve system, security, data integrity and access, and equipment problems. Experience with investigating issues to determine cause; define and isolate problems using diagnostic and recovery techniques. Experience in ensuring security procedures and regulations are strictly followed in processing and controlling access to sensitive unclassified information, and Personal Health Information (PHI).

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service GS-07.

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

  • Knowledge of Computer Systems Security Techniques and Procedures
  • Knowledge of Information Assurance (IA) Performance Management and Measurement Methods
  • Knowledge of Operating Characteristics of Computer Systems and Support System Software
  • Skill in Written and Oral Communication

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the second lower grade (or equivalent).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:

Education Substitution for Specialized Experience for GS-09: Successful completion of a master's degree or equivalent graduate level degree, or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree from an accredited institution, must be related to the work of the position. (You must attach a copy of your transcripts for verification).

Combination of Experience and Education Substitution for Specialized Experience for GS-09: If you have some, but not all, of the experience or education described above, you may still qualify by combining the amount of creditable experience or education that you possess. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education in excess of 36 hours (total semester hours minus 36) by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. (You must attach a copy of your transcripts for verification).

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. You must include this information with your application package.

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html .

Other Requirements: Click here for expanded definitions.

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct Deposit of Pay is Required.
  • This position requires a SECRET security clearance.
  • Department of Defense Directive 8570.1 requires every full and part-time military service member, defense contractor, civilian and foreign employee with privileged access to a Department of Defense system, regardless of job series or occupational specialty, to obtain a commercial certification credential that has been accredited by the American National Standards Institute (ANSI). The approved base line certification for this task requirement is IAT Level II certification of DoDD 8571.01-M, and the incumbent must achieve IAT Level II certification within six months or less of entrance on duty.
  • Current Microsoft Certified Professional (MCP) certification is highly desirable.
  • Immunization screening is required.
  • This position may require 24 hours shift work and "on-call" status as well as weekend work.
  • This a Career Program (CP) Position, CP-34 Information Technology/Cyber Management.
Security Clearance


Additional Information

Additional Information
What To Expect Next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "incomplete application" and you will not receive further consideration for this job.


The Department of Defense offers an excellent benefits program.In addition to your take-home pay, your comprehensive compensation/benefits package will include most of the benefits described in the USAJOBS Resource Center.

Other Information
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Multiple positions may be filled from this announcement.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/472390600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Salary Range: $56,226.00 to $73,098.00 / Per Year

Series & Grade: GS-2210-09/09

Promotion Potential: 09

Supervisory Status: No

Who May Apply: See "Who May Apply" Section

Control Number: 472390600

Job Announcement Number: NCFR170985021971884