Weir Group 2016-13533 in Fort Worth, Texas
Under the direction of the Quality Supervisor or Manager, the Regional Quality Engineer (QE) is responsible for product service quality in service centers within the assigned region. The QE analyzes and provides data to drive process and design improvement projects to deliver DPPM reduction. The QE works closely with branch managers and process, product and lean engineering teams to support or lead quality improvement projects. The QE also works closely with customers and technician services to analyze field quality issues and meet customer expectations.
Develop and implement internal quality and inspection best practices in assigned service centers
Develop and implement prompt containment solutions to prevent future defects
Lead and support projects for system and process improvements initiatives
Create and maintain prioritized project list to support quality improvement goals
Collect and analyze data to determine component and system failure modes
Develop and sustain relationships with technical support, customers, and field service representatives to better understand field quality issues
Correlate warranty/field failures with service processes and develop, implement and maintain process improvement plans
Respond daily to technical questions and requests from technical support and field service representatives
Partner with Operations and Process Engineering to investigate root causes and implement corrective and preventive actions for customer complaints
Conduct quality management system audits, including creating audits finding reports, determining proper corrective and preventive actions and closing out audit findings
Develop business cases to support project and resource requirements
Continuously improve QMS processes and procedures
Review and report weekly and monthly quality performance metrics
Develop training to build quality awareness
Travel regularly within assigned region to accomplish training and process implementation
Quality performance metrics such as customer complaint closure, DPPM, etc.
Timely completion of assigned projects and audits
Education and/or Experience:
Bachelor of Science degree in engineering or related technical field
3+ years quality engineering experience in a manufacturing or service environment
Extensive experience using quality tools for root cause analysis and problem solving
Working knowledge of various inspection methods and their application
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management and/or public groups.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer literate within a Windows environment and strong proficiency with Microsoft Office products (Word, Excel and Powerpoint). Experience with statistical software such as JMP or Minitab is preferred.
Certificates, Licenses, Registrations:
Certified Six Sigma Green Belt™ (CSSGB™) or ASQ Certified Quality Engineer (CQE) strongly preferred
The employee must occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually moderate. Personal protective equipment is required in certain areas of the facility.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Managing Through Systems – Designs practices, processes and procedures which allow managing from a distance; makes things work through others without intervening; makes things work through others without being there; impacts people and results remotely.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets
This position requires a minimum of 50% travel within the assigned region and occasional travel to the home office in Fort Worth, Texas.
Shift Schedule: Day
Manages Others: No