Tricolor Auto Group Bilingual Service Clerk in Fort Worth, Texas

Overall Responsibility

The successful applicant will be customer service oriented, and provide Exceptional Customer Service. The applicant will need a thorough knowledge of automotive parts and the aftermarket industry.

Key Areas of Responsibility

  • Open/close repair order and/or parts invoice for proper completion and accuracy

  • Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies

  • Update vehicle service history file according to the procedures specific to the department's service history system

  • Run WIP, Open Ticket, Policy Adjustment reports and other reports as needed

  • Complete projects as assigned by manager

  • Maintain communications with Manager

  • Use electronic and paper catalogs to source automotive parts

  • File repair orders as directed by the service department manager

  • Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available

  • Ensure that customer complaints are handled promptly, with genuine concern and according to company standards

  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the company, it's employees, or customers

  • Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customer, co-workers and suppliers

  • Adheres to all company policies, procedures and safety standards

  • Maintains a thorough knowledge of the inventory

  • Knows and understands the Tricolor Auto Privacy and Information Security Policies, and adhere to the requirements

Qualifications

  • Bilingual English/Spanish Required

  • Must have a valid drivers license

  • High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

  • Excellent customer service and communication skills

  • Ability to work Saturdays and overtime as needed

  • Ethical and Honest

ID: 2017-2092

External Company Name: Tricolor Auto Sales

External Company URL: tricolorauto.com