Dell Desktop Support Technician - Overnight Shift - Fort Worth, TX in Fort Worth, Texas
Client Field Technical Services Associate- Fort Worth, TX
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Client Field Technical Services Associate to join our team in Fort Worth, TX.
Dell Services has a strong record of meeting high performance standards while implementing complex global enterprise solutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. This experience and expertise, combined with our lean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.
The Dell Field Technician is responsible for performing various managed client services for a strategic customer. These services include: IMAC, Software Break Fix, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. Responsibilities include performing advanced configuration of desktop/notebook computer equipment. This is a remote/On Site Client based position. This role will travel to Dell customer Campus/Remote sites.
Role Responsibilities - Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools - Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals - Installs and supports both hardware and software components for user group - Performs preventive maintenance, test and repair of equipment - Evaluates system configuration and software to ensure effective use of hardware resources - Addresses and resolves hardware, software and customer issues - Engages users to determine their potential future business requirements - Provides positive customer experience with each customer interaction - Shift work - weekend support between 6:00 PM and 6:00 AM
Requirements - 1-2 years of relevant experience or equivalent combination of education and work experience - Strong ability to develop business relationships and communicate effectively with the user community - Strong troubleshooting skills - A Certification - Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment - Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems - Local travel to client sites
Preferences - MCP, MCSE, CNE or Network certification is a plus
NTT Data plans to acquire Dell Services as announced on 3/28/2016. If you are selected for a Dell Services position and the transaction closes, your future employment will be with NTT Data. Dell recruiters can provide you with additional information about any applicable changes upon request.
EEO Statement Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.]
Company Description With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us? Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Job: *Product Services - Client Field Technical Services
Title: Desktop Support Technician - Overnight Shift - Fort Worth, TX
Location: TX-Fort Worth
Requisition ID: 16000S4P