Tarrant County College District Manager of Desktop Support Services in Fort Worth, Texas

Job Summary

Manages the Tarrant County College District Desktop Support Services Department.

Essential Duties and Responsibilities

  • Supervises a Technical Support staff resposible for providing on-site support, phone support, software compliance, computer imaging and staging, depot repair, application administration and other related user support functions

  • Utilizes TCC Service Center to manage technology work requests and ensures technology work requests are prioritized and completed efficiently

  • Assists in the design, evaluation, selection, acquisition and implementation of microcomputer systems, operating systems, and applications

  • Manages depot replacement and repair of out-of-warranty computing equipment.

  • Works with software and hardware vendors and consultants to implement new software or hardware and solve problems with existing software and hardware

  • Coordinates computer installations with the Information & Technology Division office along with other IT Groups.

  • Manages the evaluation and selection of computer image requirements for general and specialized needs

  • Manages the administration of TCCD applications and data bases

  • Reports on the usage and performance of the District’s computer resources

  • Makes recommendations on needed changes to existing resources or the addition of new resources

  • Provides education to staff on hardware, software, and application systems

  • Completes all required professional development sessions sponsored through the Tarrant County College Professional Development Academy

  • Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College

  • Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite

Required Education, Experience, Certifications, Licensures

  • Bachelor’s degree from a regionally accredited college or university

  • Five (5) years of experience in troubleshooting, maintaining and supporting microcomputer systems

  • Three (3) years of supervisory experience

  • Knowledge of basic office management principles and practices

  • Strong organizational skills

  • Excellent communication skills

  • Experience with computerized systems

  • Proficiency with word processing, spreadsheet and presentation software

  • Excellent customer service and interpersonal skills

  • Excellent oral and written communication skills

Desired Education, Experience, Certifications, Licensures

  • Master’s degree from a regionally accredited college or university

  • Work experience with microcomputers in a higher education environment

Special Instructions Summary

Normal Hours of Operation: 8:00 a.m. – 5:00 p.m., Monday – Friday. May require occasional after hours and weekend responsibilities.

Job Title:Manager of Desktop Support Services

Posting Number:F002085

Position Status:Full Time

Grant Funded:No

Category:Computer Services

Class Code:13

Pay Rate:Commensurate with education and experience.

Location:Other - OWTL

Department:DT Desktop Support Services

Posting Date:10/17/2016

Contact:Elbert Taylor