Tarrant County College District Manager of Desktop Support Services in Fort Worth, Texas
Manages the Tarrant County College District Desktop Support Services Department.
Essential Duties and Responsibilities
Supervises a Technical Support staff resposible for providing on-site support, phone support, software compliance, computer imaging and staging, depot repair, application administration and other related user support functions
Utilizes TCC Service Center to manage technology work requests and ensures technology work requests are prioritized and completed efficiently
Assists in the design, evaluation, selection, acquisition and implementation of microcomputer systems, operating systems, and applications
Manages depot replacement and repair of out-of-warranty computing equipment.
Works with software and hardware vendors and consultants to implement new software or hardware and solve problems with existing software and hardware
Coordinates computer installations with the Information & Technology Division office along with other IT Groups.
Manages the evaluation and selection of computer image requirements for general and specialized needs
Manages the administration of TCCD applications and data bases
Reports on the usage and performance of the District’s computer resources
Makes recommendations on needed changes to existing resources or the addition of new resources
Provides education to staff on hardware, software, and application systems
Completes all required professional development sessions sponsored through the Tarrant County College Professional Development Academy
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Required Education, Experience, Certifications, Licensures
Bachelor’s degree from a regionally accredited college or university
Five (5) years of experience in troubleshooting, maintaining and supporting microcomputer systems
Three (3) years of supervisory experience
Knowledge of basic office management principles and practices
Strong organizational skills
Excellent communication skills
Experience with computerized systems
Proficiency with word processing, spreadsheet and presentation software
Excellent customer service and interpersonal skills
Excellent oral and written communication skills
Desired Education, Experience, Certifications, Licensures
Master’s degree from a regionally accredited college or university
Work experience with microcomputers in a higher education environment
Special Instructions Summary
Normal Hours of Operation: 8:00 a.m. – 5:00 p.m., Monday – Friday. May require occasional after hours and weekend responsibilities.
Job Title:Manager of Desktop Support Services
Position Status:Full Time
Pay Rate:Commensurate with education and experience.
Location:Other - OWTL
Department:DT Desktop Support Services