McKesson Operations Analyst in Fort Worth, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

The Operations Analyst is responsible for supporting ServiceFirst leadership by analyzing current process/metrics, identifying potential issues and providing solutions that enhance business efficiency. The Operations Analyst will act as a liaison between internal business partners and ServiceFirst, maintaining positive working relationships while providing feedback and results reporting to leadership. The Operations Analyst will act as Operations Manager in his/her absence.

Position Description

  • Collect and analyze data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls.

  • Develops problem solutions by describing requirements in a work-flowchart and diagram, studying system capabilities, analyzing alternative solutions, and preparing system specifications as needed.

  • Prepares reports by collecting, analyzing, and summarizing data collected from various systems.

  • Create and analyzes call metric reports for management team to review with business partners.

  • Works with business to discuss and review reasons behind call drivers in an effort to create efficiencies and improve the customer experience

  • Works closely with ServiceFirst leadership team to identify knowledge gaps and put plan of action in place to ensure a level of consistency across all teams.

  • Reviews staffing plan and reports to management any potential issues that could impact service levels.

  • Partners with Business Effectiveness to produce reports to show team performance.

  • Develops and implements methods and procedures for monitoring work activities in order to inform management of current status.

  • Partner with other McKesson business units leveraging supported technologies in an effort to share best practices and knowledge.

QualificationsMinimum Requirements

  • 2+ years accounting, finance, finance analytics or similar experience

Technical Skills Requirement

  • Data analysis and predictive modeling experience; ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization

  • Advanced PC skills: Proficient in Microsoft Office including Word, Excel (v-look ups, pivots, If statements, charts, graphs), Access (query, table comparisons, build macros, build multiple links, create dashboards), PowerPoint and Visio (development of process flows, map design layouts, value stream mapping)

  • Knowledge of reporting and analytics

  • CRM and SAP Reporting Knowledge

Additional Knowledge & Skills

  • Self-motivated, organized and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion

  • Demonstrates personal commitment and drive to meet or exceed objectives.

  • Must have a demonstrated history of leadership within a team environment.

  • Must be a team player and willing to work in a changing environment.


  • 4-year degree in finance or related field or equivalent experience

Physical Requirements

  • General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Category: Finance and Accounting