Bank of America Preferred Telephone Sales Team Manager in Fort Worth, Texas

Preferred Telephone Sales Team Manager


Responsible for the day-to-day operations of a team of sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Typically requires three to five years experience.


Required Skills:

Strong independent leadership/management skills

Must be able to work in a fast pace environment

Proficient in Word, Excel, PowerPoint

Strong communication and organization skills

Attention to detail

Project Management skills 

Desired Skills

  • A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally

  • Demonstrates empathy and a sense of ownership, actively striving to make another’s experience better.

  • Results oriented with proven track record of outstanding ability to motivate self to accomplish objectives; present oneself assertively, convincingly and with confidence to establish credibility and respect with others

  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic

  • Highly motivated self-starter, proactive, with intense focus on results.

  • Conveys a sense of urgency to achieve business goals and exceed expectations

  • Proven fast paced multi-tasking while delivering a seamless experience to the customer.

  • Ability to handle ambiguity and adapt to changing circumstances

Job: ST-Telesales (Inbound/Outbound)

Primary Location: US-TX-Fort Worth

Work Locations: TX2980 4200 AMON CARTER BLVD Fort Worth 76155


Travel: No

Job Posting Date: Oct 13, 2016

Unposting Date: Ongoing

Full/Part-time: Fulltime

Hours Per Week: 40.00

Shift: 2nd Shift

Req ID: 16049787