The Hospitals of Providence Business Analyst in Frisco, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management at , patient communication at s, and value-based care at solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


The Business Analyst, Product Line Management, is tasked with gathering edit, operational and/or workflow requirements from internal and external customers. This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow/process modifications. This individual will interface with internal customers to act as a functional and technical liaison for the end user group community. The Business Analyst will be responsible for implementing, documenting, and monitoring business processes and any associated workflow automation and applications.


Include the following. Others may be assigned.

  • Gather operational and process/workflow requirements to document, implement and monitor workflow and operational processes. Identify of root cause(s) of edit(s) and/or workflow/process incident management. 25%

  • Creation of designed and approved processes, enhance the automation of the technical workflows/systems, and provide monitoring/stabilization of current business processes. 20%

  • Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors. 20%

  • Create, submit and maintain edits in the various systems as requested by the users. Document detailed technical design for workflow automation and/or processes, end user documentation and job aids. 15%

  • Create necessary reporting/monitoring to track edit and workflow effectiveness with history, volumes, etc. to identify critical process improvement opportunities.10%

  • Complete special projects and provide project support as requested by senior leadership. 10%


If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Independent, logical thinker with ability to perform detailed data analysis

  • Advanced troubleshooting abilities, with ability to problem solve complex technical issues

  • Ability to understand operational business processes, and apply technical/system knowledge

  • Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills

  • Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development

  • Ability to develop and/or present training to operations trainers and/or business users

  • Strong organizational, customer service, interpersonal, and time-management skills

  • Ability to work independently or in a team environment, respectful of all positions at all levels

  • Intermediate level skills in applications such as Microsoft Excel, Word, and Visio

  • Additional skills preferred, not required:

  • Knowledge of healthcare revenue cycle

  • Knowledge/experience with system design in a database environment

  • Knowledge of project management methodologies

  • Knowledge of research methodology, principles and procedures


Include minimum education, technical training, and/or experience preferred to perform the job.

  • BA/BS Preferred or 1-3 years equivalent experience in Healthcare Revenue Cycle

  • 1-3 years with workflow design and implementation

  • 1-3 years experience in Healthcare Revenue Cycle


Include minimum certification required to perform the job.

  • N/A


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone

  • Ability to travel

  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment

  • Hospital Work Environment


  • NA

Job: Conifer Health Solutions

Organization: 238-Conifer - Frisco, TX

Title: Business Analyst

Location: TX-Frisco

Requisition ID: 1605049963