AmerisourceBergen Corporation Infrastructure Engineer - Backup/Recovery in FRISCO, Texas

Title: Infrastructure Engineer - Backup/Recovery Location: United States-Texas-Frisco Other Locations: United States-Pennsylvania-Chesterbrook, United States-North Carolina-Charlotte Job Number: 00001F07

Description: Backup and Recovery Administrator is a professional figure in Enterprise Information Technology Services. The Backup and Recovery Administrator installs, manages and maintains all aspects of Backup and Recovery including but not limited to: Provisioning, Expansion, Zoning, Policies, Performance Tuning/Monitoring, Scripting, and configuration. Make recommendations for improving performance, reliability and functionality of the Backup and Recovery systems. Participate and design appropriate and effective disaster recovery schemes. Manages daily backups, restore and recover data as requested and facilitates off-site storage. Resolve problem tickets as assigned. Adhere to and create documented change control procedures.


Perform diagnosis, troubleshoot, and conduct root-cause analysis for any issues escalated on the backup platforms. Create and provide reports for backup and storage environments and related activities and tasks Create and update documentation for storage and backup environments. The documentation would include: standard operating procedures, solutions, knowledge base articles and applicable project documentation Work with teams on projects related to backups and recovery in order to create supportable solutions that meet the enterprise requirements Research and identify industry trends in the backup space, leveraging new ideas to improve the service design and support for the customer base

Work with Infrastructure department to accept any new implementations into the management life cycle. This includes making sure all necessary documentation is handed off to support teams and all team members are informed of any new technology and / or process Be on call to act as a final level of escalation before resorting to vendor support

Qualifications: REQUIREMENTS

Education / Experience

5 years’ experience in storage and backup related jobs 5 years’ experience in a design and or consulting capacity 5 years’ experience in a leadership / mentoring role Undergraduate degree in a technology-related field is preferred Current & valid product certifications in technologies listed below would be a major asset Extensive experience deploying / supporting mission critical servers in a 24×7 production environment

Technologies / Knowledge

Expert knowledge on backup software and hardware technologies.

EMC Avamar EMC Networker EMC DataDomain EMC Isilon EMC Recoverpoint IBM TSM

Expert knowledge of SAN fabric technologies. Brocade, Cisco and HP are preferred Expert knowledge of iSCSI and Fiber Channel infrastructure Expert knowledge of overall backup and storage design and related issues (VTL, cloud storage, audit compliance issues)

Professional / Cognitive skills

Strong written and oral communication is a must. Strong presentation skills are considered an asset Strong and proven troubleshooting ability in a large scale, fast-paced operations environment Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously Ability to make timely and sound decisions under conditions of uncertainty and / or stress Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals enterprise IT and its customer base Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents Ability to adjust plans to respond to changing business priorities

People Skills

Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution Effective and personable communication with customers and vendors to achieve desired results. Ability and desire to mentor teammates on areas of expertise, helping raise the collective knowledge of the team Desire and drive to attain results and closure on issues even if faced with resistance & reluctance Reliability and commitment to getting the job done (including after hours as required) Job: Information Technology Jobs