West Suburban Medical Center Manager, Outsourcing & Quality-Frisco, TX in Frisco, Texas

Manager, Outsourcing & Quality-Frisco, TX (Job Number: 1605046602)


As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management.  Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Manager, Outsourcing & Quality is responsible for overall managing, monitoring and reconciliation of assigned vendors performance/data/inventory/projects/initiatives used by Conifer HRCM involved in the resolution of revenue cycle management activities.
Include the following. Others may be assigned.
  • Ensure all Conifer assigned services for domestic or international outsourced vendor(s) remains compliant with Conifer/Client RCS policies, procedures, budget/expense, Service Level Agreements and Performance metrics
  • Manage Processes (including process mapping, policies & procedures, design sessions, Inventory management, Training / Refreshers, Vendor Scope Management), Activities within timelines (transitions and projects) and reconciliation of vendor(s) invoice for payment., as relates to assigned portfolio of vendors
  • Drive efficiencies – expense and revenue as relates to the assigned portfolio of vendors, including negotiations of overall contractual terms, service level agreements and pricing for the vendor engagement.
  • Manage relationships and effectively communicate with Clients, C&G, Transitions, Product Line operations, Client Performance / Delivery and other partner organizations
  • Manage effectiveness of overall services within the vendor portfolio, propose changes in placement volumes/processes as needed and ensure business needs or inventory liquidation rates are within accepted guidelines.
  • Manage and communicate quality audits, improvement plan and operational processes to ensure compliance with Conifer and Client requirements.
  • Special projects as assigned

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):     

  • Ensure inventory/data placement and projects are managed within budgetary guidelines for the portfolio of vendors.
  • Financial accountability for budget for vendor portfolio
  • Accountable to drive expense efficiencies and revenue uplift for the portfolio of vendors.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Direct reports         Manager I, Support, Analyst, Vendor (0-5 FTEs)



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Exceptional project management skills including MS Project, MS Office, PowerPoint, etc.
  • Exceptional communication, inter-personal and change management skills
  • Exceptional analytical, MS Excel skills and problem-solving skills at all levels of the organization
  • Excellent Ability to develop manage and control cross functional processes and project timeliness
  • Proven ability to recommend and apply best practices and
  • Excellent awareness of market trends (health care and outsourcing domain)
Include minimum education, technical training, and/or experience required to perform the job.
  • 2-4 years’ experience in HealthCare and / or managing vendors
  • 2-5 years’ experience in data analysis and / or active stakeholder management
  • Bachelor’s Degree in Business, HealthCare or related field
  • Master’s Degree in Business, HealthCare or related field preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in sitting position, use computer and answer telephone
  • Ability to travel
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office Work Environment
  • Hospital Work Environment
At our campus, our purpose at Conifer Health is to provide the foundation for better health – the health of our clients, the communities in which we work and serve, and most importantly each other. That is why we will be tobacco-free, meaning there will be no designated smoking areas or use of any tobacco, nicotine or smoking products on the premises.

Primary Location: TX-Frisco

Organization: 238-Conifer - Frisco, TX