CTG OPERATIONS ANALYST in Frisco, Texas

Title: OPERATIONS ANALYST

Location: United States

Job Number: 17206976 Responsibilities

Company – Supporting internal business improvement initiatives and maintaining business data

 Provides analytical data and process support for promoting data organization, data structure, and data analytics related to the improvement of client delivery business initiatives

 Proactively monitors and analyzes trends in delivery and sales execution and compliance; clearly communicates these trends to management in a timely manner

 Performs data analysis and reporting including, but not limited to, monthly executive reports and delivery-specific detailed reporting on an as needed basis

 Produces meaningful executive level summarization, exceptions, and recommendations for improvement

 Develops new reports and dashboards to accommodate changing business needs

 Performs quality audits on documentation posted in SharePoint and shares findings

 Supports the annual appraisal process by gathering employee feedback data for managers

 Works with Resource Management to assist in trending HR surveys to identify opportunities for improvement

 Complies with CTG processes and methods

Customer – Supports and trends data that leads to client satisfaction improvements

 Creates, coordinates, distributes, and reports progress of external client surveys and consultant quality assessments

 Serves as the backup KLAS point of contact and helps in gathering data and information

 Communicates clearly and concisely, using appropriate level of detail, terminology and style

Colleague – Supportive and Collaborative Team Member

 Endorses a “can do” and positive attitude

Career

 Strong analytical and detail-oriented aptitude; a high degree of accuracy is required

 Excellent communication and organizational skills

 Ability to manage time effectively, set priorities, and meet deadlines

 Competence in verbal and writt

Qualifications

 Bachelor’s degree preferred

 Expertise of QuickBase software or other Project Management software tools

 Expertise of Microsoft Office Products, specifically Excel, Access, Visio, and SharePoint

 Working knowledge of process improvement and project management

 Minimum of one year of experience in a healthcare consulting practiceen communication skills, interpersonal, organizational and problem solving skills

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Health Payer