Oracle Systems Analyst 4-Support in Frisco, Texas
Systems Analyst 4-Support
ORACLE'S ADVANCED CUSTOMER SUPPORT (ACS) SERVICES
Sr Oracle DBA
Available to work in 24X7 capacity
Strong working experience with Oracle Database 10g, 11g, 12c
Experience with RAC, GoldenGate, and DataGuard
Experience with engineered systems such as Oracle Exadata or SuperCluster is a
Experience implementing high availability features of Oracle RDBMS
Sharp technical troubleshooting skills
Demonstrated ability to coordinate the resolution of escalated issues
A good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive service to the benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills
At least 8 years of experience with Oracle Database as an DBA/Apps
BS and/or M S in Computer Science or equivalent preferred
- Oracle OCP DBA certification - Preferred, OCM
DBA certification is a plus
Resolve high level, very complex, or previously unknown issues requiring expert
technical knowledge and business acumen.
Prepare and present training program s designed to educate Premium Services employees
and customers on technical topics.
Work with the customer to establish plans for integration of new software
releases, data base backups, and recovery
Research technical and industry related issues in Server Technology .
Perform root cause analysis of difficult database/applications problem s and
their solutions .
Interact with key customer personnel to enhance collaborative problem solving
Validate RDBMS/tools patches in local lab instances
Identify and communicate pertinent Oracle alerts
Interface with Oracle development, Support, Consulting and on-site support
- Analyze trends of product usage by customer
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Location: US-NJ,New Jersey-Bridgewater
Other Locations: US-TX,Texas-Frisco, United States, US-NH,New Hamp-Nashua, US-FL,Florida-Orlando
Job Type: Regular Employee Hire