American Airlines Analyst User Research in Ft Worth, Texas

Analyst User Research

Date: Oct 18, 2016

Location: Ft Worth, TX, US

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Additional Locations: None

Job Description

Define what users need from products and applications by conducting research, competitive analysis, understanding behaviors and motivations and defining personas. Work with IAs, designers and other stakeholders to define project success metrics.


  • Conduct independent research how users approach airline digital channels

  • Collect and analyze user behavior through analytics, A/B testing, benchmark studies and surveys

  • Understand and incorporate complex technical and business requirements into research

  • Share research through written reports and oral presentations

  • Conduct research and analysis throughout the project life cycle, from discovery through agile development and post-production

  • Use market research/competitive analysis to help develop use cases

  • Define demographics, personas and target audience across digital channels and in context of each project

Job Qualifications

  • Undergraduate degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or related field or equivalent experience/training

  • At least 3 years experience conducting user experience research utilizing all types of research methodology

  • Experience working with high-traffic consumer and e-commerce sites, mobile and apps

  • Ability to conduct research early in the product development process and provide feedback regarding product direction and strategy

  • Ability to develop a creative approach to complex user experience problems

  • Proficient with Microsoft Office software (e.g. Word, Excel, Outlook, PowerPoint)

  • Excellent written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization as well as external contacts

  • Ability to work independently and with minimal supervision

Additional Locations: None

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment: Market Research, Testing, User Experience, Marketing, Technology