American Airlines Member Svcs Representative - Mortgage Servicing (Credit Union in Ft Worth, Texas

Member Svcs Representative - Mortgage Servicing (Credit Union

Date: Oct 4, 2016

Location: Ft Worth, TX, US

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Additional Locations: None

Job Level: 53-55

Job Description

American Airlines Federal Credit Union has an opening for a full-time Member Services Representative in the Mortgage Servicing Department at its headquarters location in Ft. Worth, Texas.

Do mortgage loans, insurance and tax processing interest you? Do you enjoy a position with a variety of duties? If the answer to both of these questions is yes, this may be the position for you!

As a Member Services Representative on our Mortgage Servicing team, you will be responsible for providing cross-functional support in areas that include but are not limited to: mortgage loan set-ups, insurance and tax processing, document tracking, imaging, loan payoffs, account maintenance, lien releases and member service. Must be flexible and willing to perform additional duties as assigned.

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Job level to be determined based upon the qualifications and experience of the selected candidate.

Job Qualifications

  • High school diploma or GED required

  • College degree preferred

  • Previous work experience handling mortgages is highly desirable

  • Previous successful customer/member service experience is required

  • Strong organizational and multi-tasking skills and capacity for attention to detail

  • Must work well under deadlines and high volume pressure

  • Above-average interpersonal and communication skills and professional demeanor

  • Capable of effectively working with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation

  • Ability to proficiently use standard office equipment, PC software and applications necessary to perform job duties is required; experience using Episys preferred

  • Must be able to read, write, fluently speak and understand the English language

  • Satisfactory performance and attendance are required

  • Candidates will be required to pass applicable American Airlines pre-hire compliance checks

  • Must have an acceptable credit history, which will be verified (e.g., no past due accounts, chargeoffs, collection items or bankruptcies)

Additional Qualifications

Additional Locations: None

Job Level: 53-55

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment: Credit, Credit Union, Bank, Banking, Mortgage, Finance