American Airlines Senior Business Systems Analyst in Ft Worth, Texas
Senior Business Systems Analyst
Date: Sep 25, 2016
Location: Ft Worth, TX, US
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Additional Locations: None
The Sr Business Systems Analyst is to work as a liaison between the business and technology teams in defining and/or conveying software products and services being delivered. The role focuses on supporting both project and operational objectives by analyzing business functions, gathering Business requirements and technical information, evaluating output requirements and recommending controls. BSA’s may be involved in supporting customer/business needs around user administration, configuration management, communicating system behaviors, reporting, performance, monitoring, coordinating system needs (end of service life, patching, upgrading), support incoming bugs & defects as well as assist project managers with change requests, small enhancements and contribute to any incoming project initiatives.
Provide on-going support for existing systems.
Determine Business requirements, translate them into functional and technical specifications and track them through the complete development and/or change life-cycle.
Perform or coordinate gathering, review, and analysis of data and data integrity.
Manage system configurations, systems access, and analyze and recommend enhancements to improve system operations.
Manage communication on support issues, create system reference guides, training materials, and system and process diagrams.
Troubleshoot and resolve system issues, and/or coordinate same.
Support communication and response process; responding to users on system issues, maintenance, and system status advising and escalating on any prolonged or major issues
Create/maintain reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved.
Support system change process that notifies all business areas and managers of system downtime, delays, and/or alerts.
Stay abreast of systems technology best practices and changing technologies to maintain domain expertise and make recommendations for enhancements or changes
Coordinate application installs, application tuning, monitoring, testing, and servicing
Undergraduate degree in IT/IS/CS/CE/CIS/MIS/Engineering/Technology or related field , desired
8+ years of relevant technical or business work experience
Experience with SAP Warehouse Management and/or Inventory Management systems and projects is desireable
SharePoint development, design, SSRS, and SQL skills preferred
Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
Experience work within Agile projects is desired
Two years of experience with Planview, Rally, and SharePoint is preferred
In-depth knowledge of IT business operations, systems requirements and processes
Excellent verbal and written communication skills
Strong problem-solving and analytical thinking abilities required to resolve complex issues
Knowledgeable user of Microsoft Office suite of products
Complete other related duties as assigned
Travel will be required
Additional Locations: None
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Systems Analyst, Developer, Engineer, ERP, Database, Technology, Engineering