Lone Star Circle of Care Desktop Support Analyst (Georgetown) in Georgetown, Texas
Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
Our Desktop Support Analyst will be responsible for all tier 1 support, which includes all support of computer hardware, software, peripherals, and projects as assigned. The Desktop Support Analyst will also provide support and service to remote locations, and will open tickets/dispatch support to appropriate location(s) as needed. This role will require strong customer service and communication skills, attention to detail, and the ability to work effectively with all organization levels.
If you have a passion for customer service, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on!
Responsible for fielding technical support calls, opening helpdesk tickets, and triage as appropriate.
Performs hardware and software installations and conducts troubleshooting as required to satisfy requests by customers.
Performs staging of PC equipment to load Operating Systems and authorized software applications. Installs PCs, printers, and other PC related equipment for all locations.
Delivers prompt professional response and timely resolution to all requests for services.
Works with technical support analysts, strategic projects analysts, technicians, managers and vendors.
Documents processes and procedures proficiently.
Works directly with the customer both in person and by telephone to satisfy customer requirements.
Maintains documentation on work in progress, work completed and prepare reports as required by management.
3+ years of experience in hardware and software support.
Experience with MS operating systems (7, 8, 10), MS Office Suite, network connectivity and administration, hardware (desktop/end user), peripherals.
Experience with Microsoft System Center
Excellent communication and organizational skills.
3 + years experience with Windows desktop administration
3+ years experience configuring and troubleshooting MS Office applications
3+ years experience configuring, troubleshooting, repairing hardware
Technical knowledge in Microsoft Server technologies like Active Directory, Exchange 2013 / Office 356, Windows Server 2008, 2012, and 2016.
Experience supporting enterprise infrastructure and applications including: Cisco IOS, MS Active Directory, Microsoft DPM, Microsoft Endpoint, VMWare vSphere, and Microsoft RDS technologies
Familiarity with web and database programming
Ability to work in a fast paced environment
Experience with desktop imaging (Microsoft Deployment Toolkit, Microsoft System Center)
Strong written and verbal communication skills, along with customer services, troubleshooting, and problem solving skills are a must
Capable of working individually and as part of a team
Must be able to work on multiple projects/priorities in a deadline-driven environment
Must be able to remain calm in pressure situations and adapt quickly to change
A degree in Computer Science, or related experience. MCSE and A+ certifications preferred.
Microsoft certification is a plus