Masco Corporation Service Supervisor in Grand Prairie, Texas

Milgard Windows & Doors is seeking a Service Supervisor to join our newest manufacturing facility in Grand Prairie Texas!

As a member of the location’s leadership team, the Service Supervisor is responsible for the overall management of the warranty service operations which includes all aspects of the current and future operations to ensure acceptable safety, quality, performance, and fiscal requirements. The Service Supervisor’s general duties include, but are not limited to, effective department planning and scheduling through management of direct reports - Customer Service Lead, Customer Service Representatives, and Outside Service Technicians – to ensure work requirements are met while providing timely customer service to internal and external customers; develop, revise, and hold team members accountable to standard operating procedures and processes; provide coaching and development for direct reports in order to improve processes, reduce costs, monitor and improve quality, provide superior customer service, and provide on-time delivery; work with Production staff and Service Technicians to continuously strive for improvements in manufacturing quality; and adhere to departmental budget constraints.

This position requires a minimum of five (5) years of related quality and/or production experience as well as progressive management with an emphasis on communication and teambuilding. Previous window or IG experience and residential construction knowledge is preferred. Ideal candidates will possess a sense of urgency and self-motivation, the ability to work under pressure to meet strict deadlines, excellent written and oral communication, strong attention to detail, and excellent customer service skills. A high school diploma or GED will be required, some college preferred

Jumping in with both feet to learn this complex business will provide you with all kinds of growth opportunities! Our goal is to promote from within – and we are committed to doing so! You will get opportunities to grow your career based on your performance. Visit Milgard’s Career Portal for more information on the Service Supervisor position – then upload your profile and apply!

Job Posting Category: Customer Service, Quality

Business Unit: Milgard Manufacturing

Posting Partner: #CB, #MONS-MILGD