McKesson Director, Patient Financial Services in Greenville, Texas
On March 1, 2017 McKesson Corporation (NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare information technology company, setting an incredibly exciting course for the future. The entity combined substantially all of Change Healthcare’s business and the majority of McKesson Technology Solutions (MTS) into the new company. *Please note if you apply to this job you are completing an application for employment with Change Healthcare, and not McKesson Corporation. If you are contacted by a Change Healthcare recruiter, please feel free to ask questions related to this new organization. CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE Our culture is guided by our core values which are woven into the fabric of every aspect of our company; pursue purpose, champion innovation, earn trust, be agile, and include all. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Current Need The Director, Patient Financial Services (DPFS) is a critical executive leadership position whose primary responsibility is to direct and orchestrate the activities of direct billing operations within a hospital environment and collaboration across various support teams. The overarching goal of the DPFS and his/her team is to develop and lead an operating team and environment capable of providing consistent, compliant and improving services delivery. Location: This position will reside at the client site in Mt. Pleasant, TX Position Description
Management & Leadership
Develop, recruit and retain management and operations talent required to deliver excellent and consistent AR resolution and reporting Coordinate organizational structure and vision to support the business objectives and provide for a documented succession plan for all management levels.
Operations Management, Compliance & Service Delivery
Lead project teams to consistently meet or exceed ongoing client metric, production, financial and other office / corporate goals through the effective management of domestic and offshore resources. Direct, coordinate and evaluate performance of all services functional areas: initiate all corrective actions to improve performance deliverables and/or resolve issues as they arise. Develop expertise regarding clients and their specific needs, requirements and reporting. Ensure adherence to all aspects of state, local, and federal Billing Compliance policies, consistently. Maintain and enforce patient / client / employee confidentiality.
Understand all operational and related financial metrics associated with P&L – budgeting, forecasting, revenue and expense management and reporting. Identify trends and patterns in all clients and P&L related data. Develop organizational competence with respect to financial accountability and interpretation of key metrics. Develop, deploy and monitor KPI as it relates to operational processes that meet or exceed financial plans for revenue, expense and customer performance/satisfaction. Continually seek to improve key processes to eliminate waste and increase revenue.
Work with and through project team and executive team to provide customer facing support, operational interpretation, project plan management to provide superior customer service to hospital clients. On-site management of Change Healthcare and client assets in support of joint improvement and operating plans. Train staff to work with and through all levels of client staff to ensure seamless approach to our service delivery. Ensure client has a viable account plan, contacts and service recovery protocol if required.
Technology Management & Proficiency
Work with and through IT related channels to ensure our support technology is interfacing properly with client systems and processes. Also, provide input on possible improvements to existing systems. Work with Change Healthcare's IT project teams to optimize Change Healthcare's software in support of billing operations. Develop methods and processes to monitor automation, system performance, outcomes and attainment of financial goals. Ensure all operations and support staffs have consistent and unhindered access to necessary automation, tools, client and Change Healthcare systems and are properly trained on those systems necessary to complete respective functions.
QualificationsMinimum Requirements 9+ years of medical claims experience along with strong leadership experience. Experience with patient information/claims system processesCritical Skills
The ideal candidate will have 10+ years of progressive healthcare revenue cycle leadership and management experience with at least 3-years in a leadership role similar to scope and responsibilities of a Director of Operations position – primarily in a hospital setting. Experience should include a blend of strategic and operational experience with strong customer side exposure specifically in the Revenue Cycle Outsourcing industry. Demonstrable experience leading, coaching, and mentoring management and subordinates in a billing operations environment is required. Thorough understanding of all financial dimensions of P&L and healthcare revenue cycle management. Must be able to demonstrate superior organizational, management, leadership and problem-solving skills. 1 or more years experience with McKesson Paragon and/or Relay Health software platforms Knowledge of hospital billing systems and software required. Must be well organized, service oriented, energetic, and committed.
Hospital billing operations experience and related knowledge is preferred. Education Bachelor’s Degree required. Master’s level education is preferred. In lieu of a Master's Degree will consider someone with a CPA.Physical RequirementsGeneral office dutiesBenefits & Company Statement Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system – working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities. We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers. Change Healthcare is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. Agency StatementNo agencies please. Category: Medical