Texas Department of Public Safety Hourly Customer Service Representative, DLD-Hearne in Hearne, Texas

Job Summary


This position's main service is to provide additional staff during the Driver License Division*'*s peak service periods.

These times normally correspond to college, university*,* and school (Local ISD) holidays.

Must be available to work*during your local ISD Spring Break period and the holiday following Thanksgiving through New Year'*s (some Federal and State holidays not included).

Must be available to work forty (40) hour work weeks during the weeks of June 1 through August 31.**

Performs moderately complex clerical work as a temporary, hourly employee in a Customer Operations Field Office of the Driver License Division. Answers general questions pertaining to applications for various types of driver licenses. Determines the legal needs and requirements of driver license and identification card applicants. Performs routine office support functions in a Driver License office. Meets and screens applicants, administers written and visual tests, prepares application forms and collects license application fees. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and other traffic laws. Administers driver license tests. Receives and responds to telephone inquiries from the general public. Work is performed under supervision with minimal latitude for the use of initiative and independent judgment.

State Classification #: 0132 State Classification Title: Customer Service Representative II Salary Group: A11

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met - - 36B, 0100, 0111, 3A1X1, 3M0X1, 3A

General Duties:

Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services.

Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification.

Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS) and other external system inquiries to determine applicants' eligibility for licensing.

Collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their fingerprints.

Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes; and verifies and scrutinizes documents presented for authenticity.

Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.

Administers and grades written and oral driver examinations. May interpret for foreign language speaking applicants. Schedules applicants for driving tests. Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices. Utilizes computers and digital imaging workstations for capture of applicants' portrait, thumbprint, and signature.

Screens application forms to ensure applicant qualification; administers oaths as necessary.

May administer road skills (drive test) examinations. [Must have a valid State of Texas driver license to perform this duty]

May travel as required to work in other Driver License Offices and/or to and from Headquarters for training.

May set up, close, and program office machines in preparation or close of day's activities.

May make minor repairs to testing devices and other office equipment. Prepares, cleans, and maintains work area and testing devices daily.

Performs related duties as assigned.

Education and Experience:

Education - Graduation from a standard senior high school or the equivalent OR must be currently enrolled in high school. Must meet minimum age requirement of seventeen (17) years of age.

Experience - Previous work experience in the Driver License Division is preferred.

Licensure and/or Certification - If driving is required, must possess a valid driver license.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures. Knowledge of general business office procedures, proficient in English grammar, punctuation, spelling, and arithmetic. Ability to make arithmetical computations.

Interpersonal Skills - Must exercise excellent interpersonal skills – position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timelines; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures. Ability to prepare and maintain detailed records, files, and reports. Ability to organize and/or maintain files in alphabetical, numerical, chronological, and/or categorical order.

Presentation/Communication Skills - Must be able to effectively communicate. Must be able to produce clear, concise, and professional documents, vouchers, and forms.

Analytical Reasoning/Attention to Details - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (Computers/Hardware/Software/Operating Systems) - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to use standard office equipment such as a calculator or adding machine, automated equipment and software, copier, facsimile, and folding or labeling machines.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule - Must be available to work over ISD Spring Break period and over the holiday following Thanksgiving through New Years (some Federal and State holidays not included). Must be available to work forty (40) hour work weeks during the weeks of June 1 through August 31. This position requires occasional start and end time as early as 7:00 a.m. and as late as 7:00 p.m.


The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Environment: Office, outdoors, and vehicle

  • Ambulatory skills, e.g. stand, walk, sit

  • Hand-eye coordination and arm/hand/finger dexterity

  • Ability to speak, hear, and exercise visual acuity

  • Ability to transfer weights of fifty (50) pounds anticipated for this position

  • Driving requirements: Occasional (up to 10%)

Supplemental information:

**DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

DPS employee who is selected for a position in their current salary group with a new state title may receive an increase up to 3.4%.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.**

Hours may be reduced or extended as needed by the division. Required to adjust to various and changing work schedules.

Work experience as a CSR II hourly employee will not meet the criteria for certification or career ladder advancement to CSR III

Additional $200.00/per month for working in a "metro" location. The metro amount will be factored into the hourly rate.

Valid Texas driver license required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days.

Ability to lift and carry up to fifty (50) pounds [Applicants will be required to sign an HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview]


Travel: up to 10% Number of Vacancies: 1

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.

Job Title: Hourly Customer Service Representative, DLD-Hearne

Closing Date/Time: Fri. 10/21/16 11:59 PM Central Time

Salary: $12.97 - $14.15 Hourly

Job Type: Part-time, regular, day shift

Location: Hearne, Texas