Veteran Health Administration Advanced Medical Support Assistant in Houston, Texas

Announcement Number: JP-16-JLC-1792460 BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Houston, TX

Open Period: 2016-09-02 to 2016-09-16

OverviewWho May Apply

Current, permanent employee at the Michael E. DeBakey VA Medical Center, or of the Outpatient Clinics, Vet Centers, Houston National Cemetery or a Veterans Canteen Service employee (VCS employees must be currently employed for 90 days) Read message below under "Who May Apply".

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1792460

Job Summary

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

NOTE: This position is open only to permanent employees of the Michael E. DeBakey VA Medical Center (MEDVAMC), its outpatient clinics, and the Houston National Cemetery (to include Houston VBA employees; O/I&T, Vet Center, and VISN 16 Contracting employees serviced by the MEDVAMC; and MEDVAMC VCS employees permanently employed for at least 90 days). If you do not meet this area of consideration, you will not be considered for this position

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Key Requirements

  • Must submit recent SF-50 (Required)

  • Must be a current employee of the MEDVAMC

  • Background and-or Security Investigation required

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

The incumbent serves as an Advanced Medical Support Assistant in the Medical Procedure Center at the Michael E DeBakey VA Medical Center in Houston, Texas. This position is located in Pulmonary section of Medical Care Line.The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), scanning of medical records, register a patient, disposition an application, lab test orders, print patient wristband, print patient labels, update means test, and admit a patient. Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image.

The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.His/her work also impacts processes, action plans, monitoring and reporting.Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled. The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. A large part of the duties of a Clinical Support Section employee is acting as a receptionist at the clinic, either face-to-face or telephonically, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work is mostly sedentary and is performed in various outpatient clinic or office settings responsible for treating patients with a wide variety of medical problems.

The performance of daily rounds to the assigned clinic areas is required.This may include frequent visits to off-site clinics to fill-in for or interact with the Clinical Support Section employees and clinical/administrative staff in these areas. May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives. This may include frequent visits to off-site clinics to fill-in for or interact with the Clinical Support Section employees and clinical/administrative staff in these areas. May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.

Accepts telephone calls to the Medical Center regarding patient inquiries.

  • Assists with scheduling/canceling/rescheduling of appointments and medication refills/renewals, etc.

  • Prioritizes and makes decisions based on caller's needs.

  • Utilizes administrative system knowledge in assessing patient/caller needs.

  • Completes medication refills and tracks medications and completes related documentation as needed.

  • Utilizes computer technology to ensure continuity of care through accurate patient information and documentation.

  • Tracks and reports encounters in VISTA.

  • Performs statistical work in connection with collection, processing, editing, compilation and presentation of statistical data.

  • Assists clinical staff to collect, analyze and produce reports reflecting compliance with standards of care in the call center; updates patient information as needed; prepares required monthly and quarterly reports.

  • Performs other related duties as assigned.

Work Schedule: Monday-Friday 8:00am - 4:30 pm, Alternative Work Schedule is available. Duty Location: Duty Location: Pulmonary Section

Functional Statement Title/#: Advanced Medical Support Assistant GS-0679-06

Qualifications And EvaluationQualifications

Basic Requirements:

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • English language proficiency. Applicants must be proficient in spoken and written English in accordance with VA Policy.

  • Experience. One year of experience equivalent to a GS-5 level MSA.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:

Applicants to this GS-6 position must possess at least one year of specialized experience equivalent to a GS-5 level Medical Support Assistant.

Examples of specialized experience may include, but are not limited to:

  • scheduling appointments, including interpreting and verifying provider orders;

  • scheduling, canceling, re-scheduling patients' appointments and/or consults;

  • entering no-show information;

  • monitoring the electronic wait list;

  • preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility;

  • ensuring encounter forms are completed in order to obtain appropriate workload credit;

  • verifying and updating demographics and insurance information;

  • processing all emergency and non-emergency transfers to other facilities;

  • performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)

Additionally, candidates must demonstrate the following knowledge, skills and abilities (KSAs):

  • Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

  • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

  • Advanced knowledge of the technical health care process as it relates to access to care.

  • Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References:VA Handbook 5005 Appendix G-45, dated June 17, 2012 available at: can be found in the local Human Resources Office.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: Light lifting, under 15 pounds; light carrying, under 15 pounds; use of fingers; both hands required; near vision correctable at 13" to 16" to Jaeger 1 to 4; far vision correctable in one eye to 20/20 and to 20/40 in the other; hearing (aid permitted); mental and emotional stability.



Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, September 16, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete,log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Resume ·SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·Other (VA Form 10-2850c - Application for Associated Health Occupations) ·Other Veterans Document ·Transcript

VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website:

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please visit

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1792460.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.