JCPenney Appliance Supervisor - Shops @ Stone Park in Houston, Texas

Appliance Supervisor - Shops @ Stone Park

Location:Houston, TX, United States-Shops @ Stone Park 5858 E Sam Houston Pkwy N

Job ID:1061944

Date:October 16, 2016

Job Description

General Description

Job Purpose Position Description:

Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.


  • Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.

  • Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.

  • Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.

  • Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.

  • Ensure products are displayed according to core standards.

  • Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.

  • Responsible for training, coaching and developing associates on the company’s core standards to ensure customers receive exceptional service.

Skills & Characteristics:

  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Preferred Qualifications:

  • High school diploma or equivalent

  • 2 Years Appliance Sales Experience

  • Experience with computers and web-based systems

  • 3 + yrs. of customer service experience in a fast-paced retail environment

  • Experienced in training and coaching others on selling techniques

Job Title:Appliance Supervisor - Shops @ Stone Park

Location:Houston, TX, United States-Shops @ Stone Park 5858 E Sam Houston Pkwy N

Job ID:1061944

J.C. Penney Company Inc.

Plano, Texas