Willis Towers Watson Business Analyst - Health and Welfare (MSPCSDG) in Houston, TX at Willis Towers Watson in Houston, Texas

Business Analyst - Health and Welfare (MSPCSDG) in Houston, TX at Willis Towers Watson

Date Posted: 10/12/2016

  • Employee Type: Full-Time

  • Location: Houston, TX 

  • Experience: 3 to 5 years

  • Date Posted: 10/12/2016

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Unlock your potential at Willis Towers Watson.

The Business

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

This role may be located in any of the following Willis Towers Watson Offices: Boston, Mount Laurel,, NJ, Minneapolis, Houston, Dallas, San Diego

Awards & Recognition:

  • The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

  • Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2016, and has recognized Willis Towers Watson as an industry leader since 2010.

  • Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.

  • Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

The Role

As a Business Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services, and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams.

Note that this role will involve some travel to client sites and other Willis Towers Watson offices.

A Few Select Responsibilities:

  • Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.

  • Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.

  • Responsible for developing requirements documentation.

  • Responsible for system configuration based on client requirements.

  • Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.

  • Identify reporting needs and requirements.

  • Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.

  • Work closely with developer to ensure project requirements/requests for changes are understood and within standards.

  • Provide guidance to other team members regarding best/standard practices.

  • Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date. Escalate concerns with ability to meet due dates to PM.

  • Lead analyst for annual enrollment with similar responsibilities as Implementation BA during OE project.

  • Train and help transition ongoing processing requirements to BSA.

  • Lead client requirements meetings as needed.

  • Maintain and update all requirements documents, ensuring adherence to standards.

  • Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.

  • Addresses all calc or data issues that impact carriers.

  • Assist PM with development of Project Plan for open enrollment and significant change orders.

  • Responsible for any vendor file updates and ongoing support.

  • Provide training for client on large-scale change orders to client, BOC and Service Center, as needed.