Kelly Services Card Administrator - Houston, TX in Houston, Texas
Kelly Services is currently seeking a Card Administrator for our client that is one of North America’s premier natural gas infrastructure companies serving three key links in the natural gas value chain: gathering and processing, transmission and storage, and distribution located in Houston, TX.
Primary Focus: Key responsibility of this position is to provide front line Tier 1 support to Company corporate card holders/travelers/travel arrangers through a call centre environment. Specific accountabilities include fielding inquiries, researching & resolving card holder issues, utilizing the case management system. Customer service and accuracy are a key parts of this role therefore; the individual must have a pleasant persona, professional appearance and behavior. Confidentiality and security of information is a key criterion.
Job Title: Card Administrator Location: Houston, TX 77056 Type: Contract Length: May 2017 - May 2018 Hours: 8 hours/day, 40 hours/week Pay Rate: Commensurate with experience
Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveler/travel arranger inquiries, providing assistance to those experiencing problems and issues with card transactions, travel arrangements or expense claim processing. Catalogue calls and issues in the case management system Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports. Assist employees in disputing duplicate and fraudulent charges with credit card providers. Receive and process corporate card applications, checking for correctness and completeness. Report lost/stolen corporate credit cards to credit card providers. Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees. Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages. Assist the Corporate Card Analyst in the preparation of email notifications to employees with unexpensed transactions, delinquent accounts and credit card cash withdrawals. Managing the P card analyst, who is the support staff of the program Facilitates the application and training process for cardholders Resolves P Card related issues with cardholders Works with accounts payable to ensure payment to P Card provider Update and maintain P Card policies and procedures Reviews and takes corrective action on monthly GL account validation exception reports Assists internal audit during P Card program audits Distribute regular P Card communications to cardholders, and implement P Card program to business units that do not currently have one. Assists in the improvement and other projects as needed to corporate shared services. Deliver cost savings and compliance with corporate goals. Interface with Legal Department to review and enhance the contracting process. Develop and mentor staff to build bench strength supporting company growth. Responsible for direct management of team, including budgets, staffing issues, resource allocation, and vendor relationships. Conducts employee performance reviews, coaching and mentoring, and career development. Other supporting duties as requested.
Previous experience with credit card programs, travel programs, banking, call center/customer service considered an asset. Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. Amex@Work, BMO Online). Previous experience with Oracle iExpense or other expense management systems would be a definite asset. Pleasant and professional telephone manner and strong interpersonal and influencing skills. Strong customer service focus. Demonstrated strong organizational, planning, and multi-tasking skills, and ability to work with sensitive information. A flexible approach combined with a strong team orientation.
If interested in the position, please apply to this posting and send a follow up email (with your resume) to email@example.com for further consideration.
Thank you and we look forward to working with you! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Accounting/ Finance/ Insurance